Mr Grover and his counterpart were very professional , courteous, and got
car maintenance done promptly. I will back soon for some additional services
3/7/2025
Arujun K. VERIFIED CUSTOMER
Elliot has provided me with great customer service, he was giving me timely update also helped me understand the repair process. It was nice to be working with him for my car
3/7/2025
William P. VERIFIED CUSTOMER
My wait time was reasonable for the amount of service that was done. Jeilany was very nice and let me know what was going on.
3/7/2025
Gabriel R. VERIFIED CUSTOMER
Ty
3/7/2025
Diane K. VERIFIED CUSTOMER
It was a pleasure meeting Eliott. I appreciate the information and service he provided. he provided
3/6/2025
Kim N. VERIFIED CUSTOMER
I specifically instructed the person that I dropped my car off with that. Iit should not be taken through the car wash because it was a matte finish. I dropped my car off dirty and when I picked it up, it was clean. I would like an explanation as to what happened as I’m going to hold Genesis responsible for any damage that was done to my car. Please contact me to discuss this further.
3/1/2025
Michele G. VERIFIED CUSTOMER
Elliot was wonderful- great experience. He kept me informed and provided details around what was being done.
3/1/2025
James P. VERIFIED CUSTOMER
No other comments at this time.
3/1/2025
Jenifer H. VERIFIED CUSTOMER
Elliot assisted with my appointment and scheduled it for the next day. My service was completed 2 hours ahead of schedule. It was as a pleasure to work with Elliot.
3/1/2025
Bernard H. VERIFIED CUSTOMER
The customer service was good. The reason for the bad service experience rating was due to the $11K cost .
2/28/2025
Tokjoo L. VERIFIED CUSTOMER
Quick appointment, kind guide to maintenance recorde.
2/28/2025
James P. VERIFIED CUSTOMER
Great staff
2/28/2025
Gary H. VERIFIED CUSTOMER
Going back to your shop on Monday. Not fixed
2/28/2025
Charles D. VERIFIED CUSTOMER
I have only one concern. The removal of loaner vehicles was probably one of the best benefits....
2/27/2025
Richard N. VERIFIED CUSTOMER
She is fantastic and handled a very complex repair superbly.
Having said that the dealers policy of not providing loaners for Genesis automobiles is appalling. I would definitely not recommend anyone buying a Genesis if that policy continues. The gv 60 that I own is my dream car. The quality control seen sadly lacking. My 2016 Lexus hybrid that I kept for 8 years NEVER needed a repair. The gv 60 is on something like it's 5th recall.
2/26/2025
Saivilasini N. VERIFIED CUSTOMER
Very happy with Elliott’s support during this visit. Appreciate his patience and insight
2/25/2025
Jennifer Moffatt. VERIFIED CUSTOMER
I was told that the service would take one and a half to two hours. It took nearly 3 hours. The explanation was the much of the service team left for lunch. This was extremely disturbing and disappointing to me. Scheduling should take lunch into account and customers should be given an accurate understanding of how long a basic service should take. This has deeply disappointed me and will affect how I schedule my service appointments going forward.
2/23/2025
Ming J. VERIFIED CUSTOMER
OK
2/23/2025
Patricia C. VERIFIED CUSTOMER
Wait time was double what I expected. You must be seriously overbooking appointments.