Elliot was wonderful. While you guys did the hard reset, it didn’t work and I still have no app connection. Elliot did share that could happen and which I appreciated.
2/22/2025
Fredrick Clark. VERIFIED CUSTOMER
She was great. She kept me up to date on everything and was very honest and knowledgeable about my repairs. I haven’t experienced that from Chantilly Genesis until now
2/21/2025
Linda M. VERIFIED CUSTOMER
Elliott is a terrific part of your team at Genesis of Chantilly, hope that he will be around to help the next time I need it. We
2/20/2025
Ronnie D. VERIFIED CUSTOMER
Check in was quick. I was informed of progress and service was completed ahead of estimated completion time. Overall pleasant experience.
2/19/2025
May M. VERIFIED CUSTOMER
Eliott was great. Knowledgeable, professional and patient. I appreciate good experiences, and that’s exactly what I experienced.
2/15/2025
Harry P. VERIFIED CUSTOMER
Very helpful!
2/15/2025
Sandra C. VERIFIED CUSTOMER
Jeilany was efficient, courteous, and friendly. The check out service desk contact is also very good in role. She has an attention for detail, is efficient, and courteous.
2/12/2025
Melinda M. VERIFIED CUSTOMER
Elliot is outstanding!
2/12/2025
Shyheum W. VERIFIED CUSTOMER
Elliott was great!!!
2/12/2025
Leland B. VERIFIED CUSTOMER
Your online booking service system is broken- and no one answers the telephone. When I did finally get through- (only because Elliot called me) I was extremely satisfied with him. He was amazing! So friendly and listened to what I needed. He made an effort to. Got me in and out before the snow storm.
2/12/2025
Freshta A. VERIFIED CUSTOMER
The windshield wipers were not fixed and the car was not charged.
2/9/2025
Richard L. VERIFIED CUSTOMER
Great service.
2/9/2025
Angelo R. VERIFIED CUSTOMER
Mr. Glover met me at the door of my vehicle prior to me exiting, displaying the ultimate customer-oriented service. His personable demeanor and attention were much appreciated. I look forward to having him at the helm when I have a need for vehicle service once more for my 2024 Genesis GV70.
2/9/2025
Walter O. VERIFIED CUSTOMER
Eliot was very professional, extremely pleasant to talk with and let me know the status of my car. My car was delivered back to me ahead of schedule. You might consider Eliot as a trainer for your customer service support.
2/8/2025
Bbb&G Llc. VERIFIED CUSTOMER
I have a question and answer anytime good
2/8/2025
Philip O. VERIFIED CUSTOMER
I have a service that’s over due for the past 6 months. No update, being trying to call but no response and no callbacks. Visited the shop several times but no better answer towards the service. This is really upsetting that nobody cares.
2/7/2025
Clinton F. VERIFIED CUSTOMER
Elliot was awesome, professional and knowledgeable.
2/5/2025
Debra M. VERIFIED CUSTOMER
Great job!
2/5/2025
Richard T. VERIFIED CUSTOMER
The pick up after completion of the work was a disaster. The Genesis desk person was totally disinterested. The desk clerk whom I paid for the service first pointed to the full parking lot as the location of the car.
Your customer service is the worst I have ever encountered.
2/2/2025
Amani Emmanuel. VERIFIED CUSTOMER
Elliott was great and even better was Tony my Sales Manager and new friend. He made a crazy ordeal into an awesome experience. Thank you Gentlemen. Top notch