I've not been happy with the mechanical performance of my Jeep. I've had to make several expensive repairs to this vehicle. I love driving my Rubicon and the service I've received at Grissom CDJR has been excellent.
3/8/2025
Kevin Z. VERIFIED CUSTOMER
Had appointment for 1 pm during my lunch break and I was there 20 minutes early. 2 hrs later I'm finally leaving just for an oil change, tire rotation, and simple recall. Wasn't told when I checked in that I was going to have a longer wait so I was extremely late back to work. I would have came back at a later time if I had known.
3/8/2025
Allison K. VERIFIED CUSTOMER
Great experience!
3/8/2025
Kristina C. VERIFIED CUSTOMER
None
3/8/2025
Amber S. VERIFIED CUSTOMER
Service was great and David always answers all my thousands of questions.
3/8/2025
Revin C. VERIFIED CUSTOMER
Awesome service as always.
3/8/2025
Allen E. VERIFIED CUSTOMER
With Kayla, completely satisfied. But prior to her not real happy.
3/7/2025
Keith G. VERIFIED CUSTOMER
Kayla kept me well informed of where we were in the process.
3/6/2025
Chad M. VERIFIED CUSTOMER
Great service
3/6/2025
Kenneth L. VERIFIED CUSTOMER
Very impressed with the service and professionalism. Thank you!
3/6/2025
Holly D. VERIFIED CUSTOMER
I called To make an appointment for a clicking noise in lower dash when I'm driving said it sounds like the actuator (I'm not a mechanic) brought it in and sat there with a 5 year old for 2 hours before I went And asked if they had any updates. David Hagedorn says yes we couldn't get it to recreate. I said you never drove it! He said I didnt Schedule anyone to drive it. I said well how would you hear the noise since I told Her while driving the car it c
Makes a clicking noise! He then proceeded to tell me it was $100 FOR WHAT? Nobody did anything to my car and I still Have the same issue. Every single time I bring My car in there he tells me sorry we can't get it to recreate! Same song and dance nothing ever gets fixed. Very disappointed in the service area there. I'll be going someone where else for now on.
3/6/2025
Charles O. VERIFIED CUSTOMER
Very nice person!
3/5/2025
James W. VERIFIED CUSTOMER
She was great. Quick service. Thanks
3/5/2025
Joseph D. VERIFIED CUSTOMER
The work on my truck was excellent. Your service dept.is suppose to open at 7:15. I was there at 7:05 first in line. She did not open the doors until 7:30. I was not happy having to wait.
3/1/2025
Kathy C. VERIFIED CUSTOMER
He was very quick to get my diagnosis on my car. Very friendly & professional.
3/1/2025
Kathryn S. VERIFIED CUSTOMER
I was talked to like I’m an idiot about what was going on with my car. This is the second time my husband and I have had to bring my car back in after an oil change from something not being tightened all the way and causing it to leak oil all over tour garage floor and driveway. The person that called to tell us the car was ready changed his story about what happened twice during the 1 1/2 min phone call.
3/1/2025
Jim E. VERIFIED CUSTOMER
Terrific job and terrific service. Thank you very much.
3/1/2025
Mark W. VERIFIED CUSTOMER
I am always satisfied when getting service at your facility. Everyone is kind and friendly and very efficient job. Well done thank you very much for taking care of me in such a timely manner.
2/28/2025
Debra F. VERIFIED CUSTOMER
Davey did an excellent job taking care of my vehicle. I won't go anywhere else for service on my Journey!