Very impressed with their deligence on finding the problem and getting my vehicle fixed pretty quickly!
2/13/2025
Melvin M. VERIFIED CUSTOMER
Outstanding
2/12/2025
Jonathan R. VERIFIED CUSTOMER
Our 2024 Durango we bought new was towed from our garage to the dealership because it suddenly died on wed,Jan 28.No power, nothing. Was told it was hooked up to diagnostic equipment for 3 days looking for a bad module. Found nothing. Picked up on Saturday 8th. Passenger seat was dirty and stained. Battery cover under Passenger seat would not close, looked like Battery cables installed wrong. Very disappointed that the Durango was at Grissom foe 10 days and nothing was found, and Passenger seat needed to be cleaned
2/12/2025
Brad B. VERIFIED CUSTOMER
I’m very pleased with that I received. Kayla always does a great job
2/12/2025
Cory D. VERIFIED CUSTOMER
Thanks for taking care of the issues I had.
2/12/2025
Ruth D. VERIFIED CUSTOMER
Your staff is very professional, covered everything with me and made sure i was satisfied. Ill be back
2/11/2025
Charles R. VERIFIED CUSTOMER
So far so good. The service was fast and your team eas outstanding
2/10/2025
Kyle G. VERIFIED CUSTOMER
Very fast, and nice service. Friendly people too.
2/10/2025
Jerry P. VERIFIED CUSTOMER
Number service in my area
2/10/2025
Michael N. VERIFIED CUSTOMER
Service was good
2/8/2025
Brad B. VERIFIED CUSTOMER
Kayla is a great service advisor and the dealership has the best techs and parts department
2/8/2025
Thomas A. VERIFIED CUSTOMER
Great service and looking forward to completing your survey when I receive it.
2/7/2025
Billy G. VERIFIED CUSTOMER
Cheaper than I thought it was going to be. I will be getting all my oil changes done at Grissom Dodge from now on. Great service, THANKS
2/7/2025
William P. VERIFIED CUSTOMER
You should work out the kinks in any new computer system before launching. I dropped my car off the night before my appointment and handed the keys to your employee and the next day received a missed appointment text and my appointment was moved to later in the day! UNACCEPTABLE
Then I was told my recall fix was a 2-3 hour job,again dropped car off the night before and again handed keys to your employee. Next day I received a message that my car had been inspected and NEVER heard nothing else the rest of the day. NO CALL,TEXT,COMMUNICATION NOTHING FROM YOU. Went in after work and was told "it's been done for awhile...not time stamp in my receipt for when it went in or came out of service so I have no idea when it was being worked on.
No issues with the tech who worked on my vehicle as it is running great,I just feel your customer commitment is lacking.
I love chrysler and Ram products and will continue to purchase in the future but I will probably use a different dealer for any services I need until you get your act together.
I do not need to be responded too and do not want anyone reaching out to me about this just fix it!
2/7/2025
Leonard L. VERIFIED CUSTOMER
Very good
2/6/2025
Gary W. VERIFIED CUSTOMER
Always great service
2/5/2025
Jodi G. VERIFIED CUSTOMER
Liked how fast was in and out . Very friendly and professional.
2/5/2025
Jannis B. VERIFIED CUSTOMER
pleased
2/5/2025
Dan O. VERIFIED CUSTOMER
It was a very nice and quick process,good job Grissom Dodge -Dan O