Serena was good in communicating what are the services going to be done and confirming with me. She also explained the services that were done. Appreciated!
2/12/2025
Daniel A. VERIFIED CUSTOMER
Kimmi was awesome!!
2/12/2025
Patty T. VERIFIED CUSTOMER
This is the second time i've dealt with serena and she is the best i've ever dealt with in your department.
2/11/2025
Jeffrey M. VERIFIED CUSTOMER
I had been trying to contact your service department by phone to set up an appointment for a "while you wait" oil change. Four phone calls and I never received a call back after leaving messages each time. I finally gave up and had to schedule one two and a half months out online.
In contrast, my wife, who uses Shorkie Kia in North Huntingdon because it's close to work, always gets either a live answer to the phone or a call back the same day without fail.
When I went to my appointment yesterday I recognized Serena, who is a big help the last time I was there.
She was very helpful, and has an amazing amount of knowledge about parts, tires, and just about anything else that has to do with service including costs. She really went out of her way to help me. She is amazing!
2/11/2025
Shannon M. VERIFIED CUSTOMER
Kimmi was super nice and understanding that I didn’t want to do anything other than the recalls.
2/11/2025
Raymond F. VERIFIED CUSTOMER
Serena and the rest of the team are the best. Thank you for cleaning up my grandsons mess in the back. The car looks great.Great job on the headliner. Looks wonderful. I still don't like the headrest.
2/9/2025
Kevin M. VERIFIED CUSTOMER
She was very thorough and patient with me.ucj appreciated
2/9/2025
Robert H. VERIFIED CUSTOMER
He was great. 5 stars.
2/9/2025
Joseph J. VERIFIED CUSTOMER
Very friendly salesman, Dylan, worked very hard to get us our car in a timely manner during a very hard situation we were going thru.
2/8/2025
Marty J. VERIFIED CUSTOMER
I couldn't be happier with the way I have been treated. Montana is an awesome dude! He saved me today...
2/8/2025
Dawn Z. VERIFIED CUSTOMER
Serena was polite, knowledgeable and knew why I was there. Shorkey should consider her a valuable employee
2/8/2025
Eric P. VERIFIED CUSTOMER
An angry customer inadvertently took my car keys and ran with them, and left me stuck at the dealer for a few hours longer than I should have been- Devon could not have been kinder about trying to resolve the situation, and I’m so glad for that. He drove to get my spare key from my partner while I waited. Once I finally got home, my main key was recovered from the other customer, and Devon drove to my house to drop it off. What a sweetie, 10/10 recovery from an awful situation!
2/8/2025
Gina D. VERIFIED CUSTOMER
Thank you!
2/7/2025
Brennan S. VERIFIED CUSTOMER
Serena is as professional as can be! Made sure that the proper work was done on my car & held a high standard for the service department in my opinion. I was very pleased & appreciative of her & the service team!
2/7/2025
Debi T. VERIFIED CUSTOMER
Pleasant. Efficient. Knowledgeable.
2/7/2025
Rajesh S. VERIFIED CUSTOMER
Devon was extremely professional and communicative. Very organized and was quick to check us in and called when the vehicle was ready. Great personality!
2/7/2025
Andrew B. VERIFIED CUSTOMER
Cheers Serena!
2/7/2025
John N. VERIFIED CUSTOMER
Great service, great people!
2/7/2025
Darius S. VERIFIED CUSTOMER
Service: courteous, on time, asked questions if I had any questions on the vehicle or problems. Very satisfied. Montana is my go to guy. Keep up the good service Shorkey.