I had scheduled an appointment for a repair. However, due to a staffing issue, the vehicle was not diagnosed that day and was kept overnight. The recall repair was also delayed, possibly due to the same staff issue. I was not made aware of the delay until late in the day. I realize sometimes an extra day is needed if parts are not readily available. However, I'm disappointed the vehicle sat at the shop an entire day without being worked on. I schedule ahead with the understanding the issue will be diagnosed, at the very least, the same day I bring it in.
1/23/2025
Linda O. VERIFIED CUSTOMER
Today, I had an oil change and tire rotation done at Jim Shorkey. Serena was wonderful. She was very accommodating and helpful. Linda O
1/23/2025
Kirsten D. VERIFIED CUSTOMER
Kimmi was fantastic! She answered all of my questions, was friendly and attentive, and all-around awesome!
1/23/2025
Sean K. VERIFIED CUSTOMER
Communicated well, explained things answers questions. Mind was at ease working with her
1/23/2025
Rupa M. VERIFIED CUSTOMER
Your service representative was exceptional. She was professional and attentive to making this a positive experience
1/23/2025
Dakota C. VERIFIED CUSTOMER
Montana was great!
1/23/2025
Murphy M. VERIFIED CUSTOMER
Your front facing service people have all been kind and pleasant, however, my ownership experience has been subpar at best. This vehicle has needed significant repair entirely too frequently in the year + that I have had it. Each time I bring the vehicle in for repair, I need to bring it back within the next few days because something wasn’t done correctly. I don’t understand why things can’t be properly repaired.
1/22/2025
Robert C. VERIFIED CUSTOMER
Easy visit for a recall on the vehicle. Thank you.
1/22/2025
Justin V. VERIFIED CUSTOMER
Great work by Devon. Class act.
1/22/2025
Adam M. VERIFIED CUSTOMER
They accommodated us accordingly and in a timely fashion. We greatly appreciate the service!
1/22/2025
Kristen M. VERIFIED CUSTOMER
Serena was very kind, professional & knowledgeable. I will definitely use your dealership for service going forward! Serena was the best!
1/22/2025
Mary L. VERIFIED CUSTOMER
S wel
Is well
1/21/2025
Tom T. VERIFIED CUSTOMER
I got my vehicle serviced quickly.
1/21/2025
Francis B. VERIFIED CUSTOMER
After I checked in for a State inspection and emissions test, I got a message that the Emission test, State inspection and Multipoint inspects were complimentary! I have that screen capture saying that they were ZERO dollars which I don’t know how to attach to this. I could email if I knew who. I believe that the cost for the inspections that I was charged, over 120 dollars after a military discount is waaay too much much. As was a quote to rotate the four tires for thirty dollars cause two tires had to be taken anyway off for the state inspection service. Questions? Call me at ****-****-xxxx. Frank Bork
1/21/2025
Ian C. VERIFIED CUSTOMER
.
1/19/2025
Janet W. VERIFIED CUSTOMER
Excellent service - Professional
Great People willing to find the best
options to help a customer.
Customer Service Excellence
1/19/2025
Osmil M. VERIFIED CUSTOMER
Good service and respected my preference to communicate via text
1/19/2025
James C. VERIFIED CUSTOMER
Two thumbs up
1/18/2025
Nicole W. VERIFIED CUSTOMER
I usually dread car maintenance. However, whole process, from my initial call to completion was very easy and efficient. I liked communicating via text messages and for my appointment Devon was very kind and helpful.