Because they was trying to make us pay for a maintenance service on coolant when we just bought the car in November and only put like 3000 miles on it when we bought it they supposed to do like a 21 inspection of the car which they should have already flushed it so I wasn’t pleased about that and also The service representative stated that our car is not certified preowned meaning that when we bought the car it was actually on infinity light, but we went to our salesman at **** Smith Nissan, who sold us the car so actually it is an Infiniti car
2/19/2025
Christie T. VERIFIED CUSTOMER
I have contacted James and his manager about the conditions of my vehicle upon the return to me
2/19/2025
Laureen B. VERIFIED CUSTOMER
Yes
2/18/2025
Melvin I. VERIFIED CUSTOMER
Everything was good
2/16/2025
Herbert K. VERIFIED CUSTOMER
Outstanding customer service. Thanks
2/16/2025
Elizabth W. VERIFIED CUSTOMER
I am well pleased with the service I received from Michael Brown on my 2019 Infinit. The first conversation on 2-7-25 until I picked my vehicle up on 2-14-25, he consistently kept me informed? of the needs and progress of my vehicle.
2/15/2025
Rosalind R. VERIFIED CUSTOMER
I could not have ask for a better Service Technician than Chris Fisher. My service experience was stellar. Chris is very knowledgeable and is an expert in his field of service. Excellent work.Great service.Job well done!!
2/15/2025
Danika C. VERIFIED CUSTOMER
Michael is always a great help when I bring my vehicle in. Him and the whole staff are awesome!! Very professional!!
2/15/2025
Lanny W. VERIFIED CUSTOMER
Chris is the ultimate professional! His expertise and customer service are second to none. Greatly appreciate all that he does. Keep up the great work.
2/12/2025
Quintus Y. VERIFIED CUSTOMER
Chris's assistance/service was excellent!
2/12/2025
Michael F. VERIFIED CUSTOMER
X
2/12/2025
Melvin P. VERIFIED CUSTOMER
I was very verify
2/12/2025
Paul W. VERIFIED CUSTOMER
Customer service was Awesome.all my questions were answered and I was updated on the maintenance and service of my vehicle. I will recommend **** Smith IInfiniti to my family and friends.
2/11/2025
Carol S. VERIFIED CUSTOMER
I trust Chris to take care of me and my **** Smith 21 yr old G35!
2/11/2025
Ronda B. VERIFIED CUSTOMER
Michael provided exceptional customer service today! Thank you!
2/9/2025
David A. VERIFIED CUSTOMER
Great service as always, first time with Michael he was very professional.
2/9/2025
Scott W. VERIFIED CUSTOMER
Chris was very helpful!!! Thank you!
2/8/2025
Rosa E. VERIFIED CUSTOMER
He was very professional & answered all of our concerns in detail for us to fully understand and plan ahead for future repairs.
2/8/2025
Billy P. VERIFIED CUSTOMER
I would suggest better communication with your customers
2/8/2025
Audrey K. VERIFIED CUSTOMER
This is my second Infiniti. Chris has been my advisor over the years. He has always been honest, no pressure on getting something done asap, unless it’s a must. I appreciate that.
Thanks,
Audrey K