Dave was very pleasant and quick to respond. Great service!
2/27/2025
Paul T. VERIFIED CUSTOMER
Always a pleasant experience.
2/27/2025
Theresa C. VERIFIED CUSTOMER
Wonderful service!
2/27/2025
Wanda E. VERIFIED CUSTOMER
Carter is always the best! Always very accommodating, keeps me informed and handles everything very quickly.
2/27/2025
Alex G. VERIFIED CUSTOMER
Gregory did a great job walking me through the service process and brainstorming solutions on a complicated electronics issue. Top guy.
2/26/2025
Carlton T. VERIFIED CUSTOMER
Awesome work,by Carter and the wonderful Nissan team
2/26/2025
Tia D. VERIFIED CUSTOMER
I am extremely disappointed in the customer service received today by the representative. Upon arrival, the representative stated that I would not be able to get my car washed today due to front end damage. I understood his reasoning and I asked if I could get my windows washed. At the end of the service, he stated that my windows could not be washed because “ the service was too backed up”. As I was seated, and he stood in front of me and insisted that I referred to the service link about the details of my vehicle. He gave vague instruction on the details of the app, as it was my first time using the digital option. Throughout the encounter his tone was condescending.I decided that I wanted no further service because I was displeased with his customer service. I watched his interaction and engagement with other customers, and I feel as if I did not receive the same care and consideration. At the time of checkout, he incorrectly quoted the tire sale, and he also tossed his card across the counter at me. This was my first encounter with this service representative, and I do not wish to have further interaction with him.
2/25/2025
Elaine S. VERIFIED CUSTOMER
I have not picked up my vehicle yet but he has been friendly and professional and friendly
2/25/2025
TIMOTHY O. VERIFIED CUSTOMER
Justin was absolutely excellent!!!
2/24/2025
Kimberlee J. VERIFIED CUSTOMER
Great Customer Service
2/23/2025
Rosa S. VERIFIED CUSTOMER
The service was great the time was good also, the technician was very respectful and specific with my needs. The only really not was good was that you not bring more snacks, It helps to dispel hunger when the wait is too long
2/23/2025
William S. VERIFIED CUSTOMER
Justin was amazing. Probably the best customer service experience ce I have had in my 45 years of driving
2/23/2025
Brenda B. VERIFIED CUSTOMER
Justin greeted me as soon as I pulled in. He informed me of a repair that was needed beyond the scheduled maintenance. He arranged a ride home and return to Nissan when the repair was completed. Both drivers were friendly and safe drivers. Always a pleasure doing business with Nissan at St Andrews Rd.
2/22/2025
Dawson W. VERIFIED CUSTOMER
Justin is the goat
2/22/2025
Philicia S. VERIFIED CUSTOMER
Carter's knowledge and professionalism always makes my car service experience great! He is awesome!
2/21/2025
Stuart R. VERIFIED CUSTOMER
DAVE LAUER..DID AN OUTSTANDING JOB ON MY VEHICLE..I BASICALLY BROUGHT IT IN FOR AN OIL CHANGE..AFTER THATCTHE NEXT DAY I EXPERIENCED ALOT OF PROBLEMS..MY DASH WAS FLASHING ALL KIND OF THINGS FRIM THECENGINE LIGHT TO MALFUNCTIONS..IT WAS VERY SCARY AND ???? SURPRISING I JUST GIT THE VEHICLE NOVEMBER 2024.ANYWAY DAVE LAUER WORKED ON THE CAR..AND GAVE ME A RENTAL WHICH I WAS VERY GRATEFUL TO HAVE.I KEPT IN TIUCH THROUGH SEVERAL DATS..DAVE LAUER KEPT ME INFORMED AND TOLD SOME OTHER WORKER AT **** SMITH WAS ASSISTING HIM.IM SI GRATEFUL DAVE LAUER& COMPANY FIXED MY CAR.THE CUSTOMER SERVICE WAS ALSO OUTSTANDING ???? ???? THANKYOU AT **** SMITH NISSAN OF ST.ANDREWS..
2/20/2025
Jeff B. VERIFIED CUSTOMER
Excellent experience. I have had nothing but superb service at **** Smith Ford on Garners Ferry Road, **** Dmith Nissan in St. Andrew's, and **** Smith Nissan in Lexington.
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2/20/2025
Vanessa T. VERIFIED CUSTOMER
Thank you for the excellent service ????
2/20/2025
Susan S. VERIFIED CUSTOMER
Service rep that received car was very clear and professional.