Crossroads Hyundai of Loveland Auto Repair Service

Dylan was very friendly, funny, and helpful. Great experience

Friendly and helpful staff! Thank you!

Excellent customer service. All my questions and concerns were answered. Great experience!

We have had fine experiences every time we deal with Crossroads Hyundai. Kristine was pleasant, and helpful, explaining the reason for the recall, even braving gale-force winds to show me the tire fix supplies in the trunk. Thank you for a most pleasant experience!

Very good service. Appreciatedb by ride home and pickup

Service was fast and very kind.

Customer service was fantastic and got my needs attended to so much better than I would have in Cheyenne!

Thank you!

Dylan has great customer service! Very pleased with Crossroads Hyundai!

Cecil did a great job getting me checked in and even had a smile on his face?

Brett was so knowledgeable and helpful! Great customer service!!!

Parts gave wrong info about part needed or else I wouldn’t have come down. Brent gave good customer service!

A cover was missing which I discovered, nobody told me about it. I found after driving 15 minutes away & had to go back. Part was completely lost. Nobody tested the keys (I had to ask to make sure) the car was filthy - dusty inside (it was clean when I dropped it off) and was filthy outside.

Cecil was very professional and timely with calls and diag completed day of. Would have done the work with you rather than with my techs at Ken Garff Ford, however estimate grossly over quoted labor. Our system shows it should be under 3 hours, quoted over 7.

Kristine is the best!! Always a smile and honest open communication. I appreciate her very much!!

Honest and expedient service

Because of a line, I had to wait a few minutes before the service desk could help me, Kristine was very attentive in dealing with the car repair, and notified me when it was completed. She also spoke to the service person working on the car twice with questions, and after the appointment she went out and helped me with a couple of questions I had about our new car

First off, I brought my vehicle on Saturday for a typical oil change. Everything seemed normal, but after parking my vehicle in my driveway, we noticed a small puddle under the vehicle. Since I trusted you guys fully, I thought there’s no way it could be anything from the vehicle, and assumed it was just melting snow. I left the church and came back and parked where I normally park to see the next day another puddle underneath the vehicle. After examining the fluid, it look like it was oil and after looking at the street I saw there was a Trail leaving my driveway towards the end of the street, continuing on. Today Monday I was supposed to go to work but instead had to take my vehicle to your team so that they can examine what may have happened. I was told a gasket was broken or when placed on it shifted out of place and that was the reason for the oil leaking, I was told sorry and that the issue was fixed and that the oil was cleaned up . Although I appreciate the sincere apology, it does not take away the fact that I had to takeoff a day of work take a stressful drive all the way to the dealership not knowing if my vehicle is going to make it. And also having to clean the oil off my driveway and the street , unfortunately the trail leading away from my home was so long that there’s no way I could clean up everything. I understand there may have been a faulty gasket, but that does not take away all the the extra work that I had to put in to clean up all of the mess and on top of that after parking on another location I ideally don’t park so I can clean up the driveway and after after hours of cleaning I moved my car back to where I usually park and saw a new oil stain so either it wasn’t cleaned up or it’s still leaking. I have to put a peace of cardboard under my car to catch the fluid even after I was told it was taken care of and cleaned up. I have never experienced anything like this in my life and feel awful that I have to put a cardboard under my brand new car and after contaminating the driveway and whole neighborhood with motor oil.

Thank you

glad i paid close to 300 for them to turn off my check engine light just for it to turn back on.