service personel was very courteous and very knowledgeable of things to be done on my vehicle, very much appreciated. Thank you
4/8/2016
Jigisha S. VERIFIED CUSTOMER
Excellent service as always.
4/8/2016
Arlene U. VERIFIED CUSTOMER
Job done a very timely manner. Thanks
4/8/2016
Leticia G. VERIFIED CUSTOMER
Always excellent service and very friendly staff.
4/8/2016
Raj V. VERIFIED CUSTOMER
phil is an excellent service manager!!!!
4/8/2016
Giles D. VERIFIED CUSTOMER
even for a non- appointment, a wait time of 2 hours for a simple oil change is unacceptable compared to the service provided at stevens creek or sunnyvale toyota.
4/8/2016
Venkatesh T. VERIFIED CUSTOMER
The service advisor Dexter did a great job went above and beyond my expectation of customer service. Very pleasant individual to work with and promptly addressed all the issues. Great work keep it up.
4/8/2016
Gosia And. VERIFIED CUSTOMER
Great service!
4/8/2016
Patrik J. VERIFIED CUSTOMER
Hong did a great job and the service was done at the time promised.
4/8/2016
Milind B. VERIFIED CUSTOMER
Phil was awesome
4/8/2016
Patie T. VERIFIED CUSTOMER
Service advisor very helpful. Reviewed my complete maintenance history and went over everything that was done to my vehicle. ????????????????
4/8/2016
Alma G. VERIFIED CUSTOMER
I usually get a checklist of everything done during the multi-point inspection. Plus, I brought coupons and the bill doesn't clearly reflect them. Also, I was talked into a service that I did not need without getting the mechanic actually inspect my car and tell me the service is actually needed. Then, I'm not really confident that that work was done.
I had a coupon for 44.95 oil change and a 20% off parts both good till 4/30/16, and I was charged 143.08 for parts and labor! My total bill was 374.64 and all I needed was the oil change and multi point inspection.
Then, I was quickly whisked to the payment counter without a full explanation of everything was charged. Ed B. has always explained my bill clearly and concisely but Dexter gave me s whirling bunch of numbers guaranteeing I was getting my discounts but the math doesn't really add up, Rd was off today unfortunately.
I left feeling like I've been ripped off! This dealership does not need to treat their customers this way. It's not the service I have gotten in the past!
4/8/2016
Joan P. VERIFIED CUSTOMER
Great service, Jodie is wonderful to work with
4/8/2016
Sanjay R. VERIFIED CUSTOMER
Everything was good until I saw my car back. Car was not clean and it was told me at the time of service that Car WASH is suspended due to California "Drought". But what was surprising is, it was not even vacuumed from inside. Car was not washed is understandable but not cleaned is not.
Secondly, the Driver who brought back car from service place to near lobby was driving very rash. He drove the car very fast and then hit the brakes hard. He might be in hurry for something but I did not like the way my vehicle was handled.
Best Regards
4/7/2016
Patricia D. VERIFIED CUSTOMER
The service was wonderful from beginning to end. It is a pleasure to do business with your organization. Patricia D
4/7/2016
Leticia P. VERIFIED CUSTOMER
Good job! Well done.
4/7/2016
Paul T. VERIFIED CUSTOMER
My experience was great. Shuttle was fast, Reza was super cool. Thanks again.
4/7/2016
Laureen A. VERIFIED CUSTOMER
Thank you
4/7/2016
Mary T. VERIFIED CUSTOMER
Great service rendered to our car, we definitely stay here for our car majntainance also the staff are great too.