I had major problems with the online system. I got notifications that the appointment was cancelled but I still had my original confirmation. When I called, the woman who answered the phone was completely useless and unhelpful. Once I asked to be transferred to a service manager- the staff was very attentive and professional.
The service staff who did the actual work on my car- Jazz- was amazing. Thorough, honest and fast. This is not the first time I have had issues with the online system or with the people that answer the front phones. But I always end up coming back because the service itself is so reliable.
3/28/2016
Tam L. VERIFIED CUSTOMER
Friendly service. Love this place
3/28/2016
Phillip K. VERIFIED CUSTOMER
Phil is an amazing service advisor
3/28/2016
Van N. VERIFIED CUSTOMER
Very good service
3/27/2016
Shenquan Z. VERIFIED CUSTOMER
Service was prompt and on time.
Advisor Phil is courteous and very helpful.
I value friendly and knowledgeable advisor and delivery as promised. I got both this time.
3/27/2016
Kimcuc P. VERIFIED CUSTOMER
Although the advisor was great, the technician didn't do a good job. My steering wheel & my gear shift were greasy. I had to clean it a wet paper towel but it still feel greasy. When I got home I had to clean it again with soap to get rid of the grease. Thank you.
3/27/2016
K. Eric. VERIFIED CUSTOMER
Mike Tran always provides the best services I expect and the waiting area makes me feel very comfortable while waiting. Thanks.
3/27/2016
Amy C. VERIFIED CUSTOMER
I wish the TVs and music weren't so loud.
3/27/2016
Yi F. VERIFIED CUSTOMER
Quick response
3/27/2016
Victorino F. VERIFIED CUSTOMER
Very professional
3/27/2016
Albert C. VERIFIED CUSTOMER
technicians need to do an honest job in completing work orders and not just entering in the the computer that the work has been done when it actually hasn't been completed such as an oil and filter change. It has been rectified today but this shouldn't have happened if the work was done honestly during the first appointment.
3/27/2016
Norma L. VERIFIED CUSTOMER
Reza is a great asset to the company
3/27/2016
Kim N. VERIFIED CUSTOMER
Brian was very nice and patient. We will come back for the next service.
3/27/2016
Ben L. VERIFIED CUSTOMER
Good
3/27/2016
Valerie L. VERIFIED CUSTOMER
No comments
3/27/2016
Miriam M. VERIFIED CUSTOMER
Excellent service
3/27/2016
Gilberto C. VERIFIED CUSTOMER
Have this service in spanis?
3/27/2016
Garrett M. VERIFIED CUSTOMER
The service as always was excellent. The only annoying part of the experience was having to sign the multiple documents at the cashier's desk.
3/27/2016
Christine M. VERIFIED CUSTOMER
Jodi is the best!!!! I only come back because I trust her.
3/27/2016
Sherry G. VERIFIED CUSTOMER
You can thank Jodi for arranging in advance for another service advisor to handle my scheduled service as I have a compromised immune system & she had a cold. I greatly appreciate her sensitivity to my somewhat unique needs. She chose well & everything was handled expertlyjust as is she'd done it herself. Thank you.
Barry & Sherry G