I am very happy with your staff knowledge and explain what needed to do to my car. Good job!
3/22/2016
Angel L. VERIFIED CUSTOMER
The person that help me today was very unprofessional, with no courtesy and border line rude.
And in the mechanic area, as I was about to drive out of the lot I realized one of the hub caps wasn't installed properly all the way fastened into the rim and it was about to fall off.
Didn't I notice it, I would be loosing the hub cap and driving with only 3
I think more attention to detail is needed.
3/22/2016
Teresa M. VERIFIED CUSTOMER
The manager assisted me in correcting the replacement of my windshield wipers that were installed wrong. They fell out while I was driving in the rain. The manger(sorry I did not catch his name since I was upset) upgraded the wipers and installed them himself. You can get your 5stars back. Thank you
3/22/2016
Santosh D. VERIFIED CUSTOMER
Good response and professional reception and quality and timely work
3/22/2016
Michael D. VERIFIED CUSTOMER
The service manager and his team always take real good care of me and my 4Runner.
3/22/2016
Robert P. VERIFIED CUSTOMER
Not properly staffed for volume of service on a Sunday afternoon. It took almost 30 minutes before I was able to speak to a service advisor, and all I wanted to do was drop off the car due to a check engine light. It's usually that busy, which is a major frustration. My car needed repair, but the quoted price wasn't completely honest. 150 for the part plus 2 hours of labor is what I was quoted over the phone after they had a chance to scan the OBD. I was shocked that it was almost 650 total. The 155 diagnostic fee being separate, and cost for the labor weren't explicitly spelled out. No total was given when they called to tell me it would be ready, so I had serious sticker shock when I got to the cashier because of my own false expectations. Just tell me over the phone how much it's going to be.
3/22/2016
Enrico E. VERIFIED CUSTOMER
Excellent service!
3/22/2016
Rico James. VERIFIED CUSTOMER
Thanks for your good service to customer ????
3/22/2016
Tan N. VERIFIED CUSTOMER
Phillip was polite and gave good customer service. The text notifications were convenient for me. Phillip followed up with a phone call and message about the service results and was thorough. There was a wait for the "appointment" line for about 10 minutes but I was seen by Phillip by my schedule appointment time of 11AM (although it was noted that I didn't have an appointment). The service was finished by 12:50PM as stated on the paper. Overall, I am pretty satisfied.
3/21/2016
Loc T. VERIFIED CUSTOMER
yes.
3/21/2016
Lynn E. VERIFIED CUSTOMER
Car runs great.... Duke did and excellent job of getting me in and out as well as keeping me informed.
3/21/2016
John C. VERIFIED CUSTOMER
Thanks. Job well done.
3/21/2016
Hsiao W. VERIFIED CUSTOMER
after service- No Car Wash, But at least vacuum the carpet !!! Little bit 'extra service' will surprise customer and make them very happy till
next time they're going to getting a new car....
.......Please think ...........!!!!!!!!
3/21/2016
LEAH W. VERIFIED CUSTOMER
Reza khan was the advisor. He is the worst representative i ever met for car maintenance.
I asked him several questions about services, his was very impatient by saying he was not going to waste his time. In the end, I asked him if he could call me when the car was ready to pickup, his answer was simply no. The worst part is that he didn't even give me the paperwork, when I thought I was all set. I returned to his desk ASKING for that, after I realized I should have something as the "receipt". Why he didn't give that to me in the first place?
I am totally unsatisfied with his service.
3/21/2016
Srikanth Y. VERIFIED CUSTOMER
Well done , time to deliver the vehicle matched the time quoted.
3/21/2016
An N. VERIFIED CUSTOMER
Best service I had at piercy Toyota with the help of Duke Lee. Definitely would go back and look for him when I need service on any vehicle.
3/21/2016
Clare W. VERIFIED CUSTOMER
I appreciated how Edward was very helpful and gave me updates. He was polite and seemed to care about my car.
3/21/2016
Virginia M. VERIFIED CUSTOMER
Reza khan is very knowledgeable with what he is doing,explained in detail what kind of service includes with the maintenance .
3/21/2016
Reginald J. VERIFIED CUSTOMER
I am pleased with the overall experience, especially with the technical explanation by the service advisor.