Details of the part replacement were not clear. The billing doesn’t show replaced info. Support representative and his manager took long time to provide required info. Again for long term customer must get better deal. Even though my car had wear and tear per lease it was not considered.
1/28/2022
Zhen Q. VERIFIED CUSTOMER
Very good experience.
1/28/2022
Debra H. VERIFIED CUSTOMER
Thanks
1/28/2022
Tuong B. VERIFIED CUSTOMER
Francisco did a very good job. He explained what is the procedure for maintenance and I had my car back around 45 minute. Great! Thanks Francisco!
1/27/2022
Luisa G. VERIFIED CUSTOMER
Okay
1/27/2022
Sima T. VERIFIED CUSTOMER
The service I receive from Mr. Mallari was excellent and very professional; I was quite pleased and satisfied with the overall professionalism and courtesy; well done
1/27/2022
De Wei. VERIFIED CUSTOMER
No video recorded for the parts being serviced.
No update on the progress of the service.
No shuttle arrangement for customer to pick up the car.
1/27/2022
Erin W. VERIFIED CUSTOMER
Excellent communication and prompt service. Thank you so much!
1/27/2022
Michelle K. VERIFIED CUSTOMER
I appreciated the quick appointment, however I only got a text message and no call that my car was ready. When I called the number provided, and the general toyota number, I was transfered to my advisor which went to voice-mail. I eventually just drove to the dealership and was helped by another advisor who told me that my original advisor Francisco went home shortly after he helped me intake my car for my appointment. I also would appreciate the multi-point inspection sheets to truthfully reflect the appropriate values, like tire thread depths. It makes me concerned that if my thread depths are being normalized as "this one is around here, I'll mark all as that level" I'm afraid that one day a problem will be missed. I specifically go to toyota dealership because of these inspections and for these values.
1/26/2022
Chung L. VERIFIED CUSTOMER
Quick response for needed service.
1/26/2022
Jose G. VERIFIED CUSTOMER
Profecional
1/26/2022
Michael M. VERIFIED CUSTOMER
very attentive service
1/26/2022
Tess T. VERIFIED CUSTOMER
Every one was very supportive and knowledgeable about the help I needed. Above all they did total investigation and told me to change the 4 tires and I did. I always trust Toyota.
Best regards,
Tess
1/26/2022
Jonathan H. VERIFIED CUSTOMER
Will bring my vehicle in again.
1/26/2022
Alaeddin A. VERIFIED CUSTOMER
I was very happy with the service from beginning to end
1/26/2022
Ardalan A. VERIFIED CUSTOMER
Marvin did a great job!
1/25/2022
Johnny L. VERIFIED CUSTOMER
It was fast and perfect…
1/25/2022
Benjamin F. VERIFIED CUSTOMER
Profesional and excellent service
1/24/2022
Davin C. VERIFIED CUSTOMER
Friendly and explained everything that was being done and was very fast at what she was doing