Piercey Toyota Auto Repair Service

It’s surprising that Ricardo is an assistant manager. While I was waiting for him to finish up with someone prior to me, he made the customer wait because he had to need his DoorDasher outside. I would expect this to happen during their break times only. When he started helping me, he began the conversation with things that I needed to get done instead of asking me what I came in for. It immediately made me feel like he only wanted my money and wasn’t there to assist me. Then after I explained my concerns about my check engine light being on, he tried to explain to me that he can do the service for free only IF the issue they fixed previously was related. If it wasn’t, I would have to pay. But when I shared with him that I ain’t agree, he started attacking me verbally saying that I won’t understand what he is saying and that we would be “going around in circles”. After continuous rude comments and attitude from him, I asked for a new advisor and he rudely told me to wait in my car. I have never had a bad experience at this location and I was very surprised how rude and unwilling an “assistant manager” was. As retaliation, it feels like, he made a note on my vehicle that my check engine light came in on AND I refused service. Yes, Ricardo, I did refuse due to your unwillingness to provide great service to customers.

Francisco is very helpful and courteous.

He was very helpful and kind.

Good

Mr. Ricardo Villegas received a yes for being extremely friendly and helpful. However, I was very disappointed that Envision took away the text and video sent by the mechanic when it was Piercy Toyota. I hope video service updates will be added back as soon as possible. It's one of the reasons I was willing to pay more by coming to a dealership.

ThankYou very much, service from Reming for the appointment to completion, was great. Excellent work.

Everything is good?thanks

You need more people like Francisco in your team. He rocks????

Good cuality Job

Great customer service. Thank you for the friendly advice and making this process so easy.

Service was very poor and the worst experience I've had in a dealership toyota is dropping the ball.

Krishneel is very helpful and knowledgeable as always. Thank you!

I'm satisfied with your services to my car Thanks

Marvin always makes my visits easy

He explained everything about the service need it and my options and time of the service was really fast. Thank you so much for such a great service!!!

Get help right away?so nice, too convenient.

Thanks for everything.

Excellent Service Advisor

As always, Marvin has given me excellent customer service.

Good...