I am trusting your work to be the best possible. I have always had great to acceptable service at Gosch Toyota. I dropped my car wednesday morning for regular service and he called me to say he needed it overnight for a recall. So I call 2X thurs morn but his machine picks up. Im needing the car so I order a Taxi. That PM the machine again so I ask for someone else in service and Tamara said shed take care of it. I was called shortly that its ready. I come in and they cant find my car or the paperwork. Stephanie took control of the situation and found my car and paperwork but the quote for the bodywork wasnt there so she got it from the body shop.
Im sure this was the exception to the usual service and there no doubt are good reasons for the appearance of chaos and disorganization today.
2/3/2017
Don R. VERIFIED CUSTOMER
Quick oil/filter change, excellent professional service.
2/3/2017
Kimberly W. VERIFIED CUSTOMER
The tech's were super friendly, knowledgeable and articulate. They even took the extre time to show me the old air filter and cabin filter after I had already given the approval to replace them. The tech who rang me up was very good at his job and took the time to educate me about some maintenance about my vechicle. He also told me about some services that I didn't even know were available. All without give me the feeling I was receiving a sales pitch. A all the way around.
2/3/2017
Reynaldo G. VERIFIED CUSTOMER
Thanks for the attention and service, i appreciate it, everyone is very kind.
2/3/2017
TREENA C. VERIFIED CUSTOMER
Completed in a timely manner. Excellent customer service.
2/3/2017
PRISCILLA S. VERIFIED CUSTOMER
Steve Rivera goes above and beyond.
2/2/2017
DANNY L. VERIFIED CUSTOMER
Steve was very knowledgeable and so nice. I love the customer service that Steve supplied.
Thank you,
Jackie Lane
2/2/2017
James S. VERIFIED CUSTOMER
My experience with him was great although I wasn't happy tha i received an email advertising extending Toyota Care for 299 and was told that it was raised today to 329. I called before my anniversary date which is in Feb. Who do I complain yo yo get the difference refunded.
2/2/2017
Jim B. VERIFIED CUSTOMER
Sydney did a superb job for us but unfortunately the noise the brake made (reason for bringing it in) is still there.
2/2/2017
Fabiola G. VERIFIED CUSTOMER
Customer service was excellent
2/2/2017
Justin C. VERIFIED CUSTOMER
Great customer service
2/2/2017
Gary S. VERIFIED CUSTOMER
Very professional and excellent service
2/2/2017
PAUL H. VERIFIED CUSTOMER
I was waiting on the curb for my car after i was told my car was ready ,your brings my car around and when i walk toward my car your employee lookat me and took my keys in sid and gave them to a nother employee and left me out side as if it was not my car. I worked 45 long year so that i can buy and drive what every i can afford and to have a employee of your to show such disrespect to any customer mo matter how he dress . I have purchased two cars from your franchise and was about to purchase Two more for my kids but i will look for there cars from a mor respectful dealership
2/1/2017
JOYCE B. VERIFIED CUSTOMER
The work was done professionally and courteously. I waited 3 hours for a minor tune-up and wheel alignment because someone put a different number on the car than was on the work order. Therefore after calling for status on the car several times I was told that they couldn't find it. (Of course not, the work order # wasn't the one on the car). My car was done and sitting waiting for me at the end of the lot, for how long I don't know. Darron Guy was very helpful through all of this and apologized profusely for my long wait. Sidney, who had written up the work order, was quite silent. I will continue to take my car to Gosch Toyota for service as they have always done a good job for me and treated me well. I think this was an isolated and unfortunate experience.
2/1/2017
GREG D. VERIFIED CUSTOMER
Mike and Jacob were very helpful. I have had trans shifting issues with my Tacoma from the beginning. Mike & Jacob didn't doubt my issues and just fixed it. That was refreshing. Doing they job to satisfy the customer.
Thanks
2/1/2017
Kathy J. VERIFIED CUSTOMER
Jacob was great.
2/1/2017
Michael F. VERIFIED CUSTOMER
Great experience. I could be rhwre every day
2/1/2017
ANNE F. VERIFIED CUSTOMER
Sidney Vartanian did not take care of me
As she was busy elsewhere. Steve
Rivera did so and did a great job So he
needs the credit. Please make sure he
receives it. Everything went well
Thanks
ANNE F
2/1/2017
RAY D. VERIFIED CUSTOMER
A knowledgeable young lady that has her mind on point. The co. should welcome her accomplishments. Promote ASAP.
2/1/2017
GERARD B. VERIFIED CUSTOMER
Very happy with Darron's explanation of problem and suggestions for prevention of rodent damage reoccurring. His interface with AAA was greatly appreciated.