Toyota of Hemet Auto Repair Service Center

Thank you

Every one was polite and helpful.

Great job Kevin

Applauding Ed on excellent customer service… I am a caregiver and brought my friend to enjoy being outside and communicating with people, but he was impatient with the length of time it took to get the servicing them and one of your team members pushed us to see if we needed anything and he complained, and I was embarrassed! The good news is, they handle the situation very well and kept a smile on their face and took care of the situation, which is very impressive since I was so embarrassed! Please give my blessings to Ed and his team workers. Great thank you for trying to make my experience a pleasure one????

Danielle is good . But it seems like you don’t wash cars anymore. I’m always told that the machine is broken. I have been bringing several cars here since 2001.

Great as always

Already spoke with Service Manager.

Tony SCHEMP is always 100% He is a person who has all the qualities one must have for this job! Being a customer of Toyota for over 30years and every time Tony goes extra mile to provide an excellent service to Toyota customers one at time. Very glad to see recent changes and a very positive environment. Tony is such a hardworking man with excellent skills including his knowledge, customer service, and communication:)

My car was towed to Toyota on 12/31 at 10am for a dead car battery. My head set was working properly as it gave me the error message which I have pictures of prove. I pickd up same day 15mins before closing. 5mins onto my drive home I noticed head set wasn't working. I drove back immediately. I explained to Miguel and Kyle what was wrong. They told me how do we not know it was like that before you had it towed. They seemed to be in a hurry to go and not want to deal with me due to it being new years eve and close to closing. Kyle made me feel the worse. Said he would call me for follow up and never did. I got a hold of Miguel on 1/2/25. He kept saying we will look at it again but it's not om us that the headset isn't working. He made me an appointment for 1/6/25 at 830am. I requested Edward G since I've dealt with him in past and I like his service. I called on 1/6/25 before I drove over to ensure I did have am appointment. Operator informed me I didn't have an appointment however she made one for me for the same time I was told by Miguel. I was even more upset because why did Miguel say he made an appointment and he never did. Long story short Edward G took care of My concerns and did his research and informed me the issue was covered under warranty. Moving forward I will only have Edward G assist me. Unbelievable that Miguel and Kyle treated me the way they did. If they woulda just took 5mins to research my warranty and help me. But they rushed me out.

Kevin gives great Customer Service!

Mr. Garlejo was very professional and listened to my concerns. He did a great job communicating with me and is very great at guest services.

Everything was perfect

Today I went to get an oil change and I returned my truck in good condition and it needed a lug nut and they broke the screw where the lug nut attaches to the rim and they did not take responsibility. First they told me that they no longer have it and then they said yes because I showed them a photo that it did come with it.

Good Job

I am very satisfied with everything so far

The customer service from the service advisor was textbook and simply outstanding. The vehicles we have serviced are typically washed when they have been completed. Mr. Ruiz should be complimented on his skills as he completely knocked it out of the park.

Kevin was an excellent service mgr. He was helpful and answered all my questions. I will recommend he to anyone. Thank you Kevin

I asked to have my car wash and it didn't happen. And it's been going on for the last 3 times I've been there. I don't think you would want me to go somewhere else fir such a little thing.

Great staff. Kevin communicated very well from drop off to pick up

Excellent service