I arrived for an 8:30 am appt. After checking in, I waited for 45 minutes before returning to the service desk to get a status. I was informed they hadn’t even checked my car yet and I’d probably be there for 3+ hours. I waited another hour before going back to the service desk (having been there for 2 hours) for status. At that point, I was told a cap hadn’t been tightened when I was in for my last oil change and that was what caused the oil/gas smell and leaking, and that it would be approx 20 minutes to complete service. It was.
10/24/2024
Jose N. VERIFIED CUSTOMER
Will
Was patient enough to take care of the tiny detail of my brake.
10/24/2024
Ivan E. VERIFIED CUSTOMER
Tony Schempp was professional and courteous. Went above and beyond in solving issue. A special shout out to the vehicle technicians who ran multi-point inspection and diagnostics to the vehicle!
10/23/2024
Ronald P. VERIFIED CUSTOMER
Danielle was very pleasant and very helpful. I was very happy with her service.
10/23/2024
Sarah M. VERIFIED CUSTOMER
Amazing service as usual
10/23/2024
Frances H. VERIFIED CUSTOMER
Tony always makes sure to help me keep my Toyota Camry running great. He has a great personality. I have used him for years because I trust his input regarding my car.
10/23/2024
Debbie T. VERIFIED CUSTOMER
Ned is a pleasure to work with and and we took him up when he suggested some 100,000 stuff that needed to be done on the car
10/22/2024
Joan S. VERIFIED CUSTOMER
Miguel was great!
10/22/2024
John S. VERIFIED CUSTOMER
I paid to have my cabin air filter changed but they didn't do it. They told me they didn't have my glove box key after I got home. So I paid 53.00 for nothing. I waited 3 hours for my truck. They had plenty of time to ask me for the key. So if they couldn't do it why did they charge me.
10/22/2024
Michelle F. VERIFIED CUSTOMER
I’ve been going to Toyota Service Department here in Hemet for many years and have had nothing but great experiences with Anthony Schemp. He is always nice and greets you with a smile. Wonderful service.
10/22/2024
Michael F. VERIFIED CUSTOMER
Tony always makes appointments stress- free visits. He tells me everything up front, no surprises, always says thank you and shakes my hand. I come back to this service center 10% because it's close, 90% due to Tony. I'll see y'all in another 5k!
10/22/2024
Aileen E. VERIFIED CUSTOMER
I had a wonderful experience! Danielle is great! Thank you!
I could tell right away my Rav 4 drove so much smoother…please thank whoever serviced it.
10/22/2024
Maria D. VERIFIED CUSTOMER
I’m very satisfied with the job Tony did with my car Thank You
10/22/2024
Richard W. VERIFIED CUSTOMER
Great Service. Great customer service also.
10/22/2024
Barbara C. VERIFIED CUSTOMER
I was waiting more than 3 hours for routine maintenance to be completed.
10/22/2024
Richard B. VERIFIED CUSTOMER
Work completed and done. I am pleased with the outcome. Service Rep did keep me updated and I appreciate that he took the time to do so.
10/22/2024
Alvin T. VERIFIED CUSTOMER
Will is great
10/21/2024
Ernesto T. VERIFIED CUSTOMER
Thank you for the good service in my Toyota Tacoma!
10/21/2024
Socorro C. VERIFIED CUSTOMER
Danielle is very knowledgeable and answered all of my questions. I felt I could trust her recommendations.
10/20/2024
Rocio M. VERIFIED CUSTOMER
Daniela was great and knowledgeable about Toyota and its product. And quoted time was spot on. Seamless interaction.