Toyota of Hemet Auto Repair Service Center

She needs more experience or training. She was going to charge me when it was already paid for. My vehicle wasn't given a wash. Overall, we all need practice. I will be shopping elsewhere. Your technician was prompt and delivered his opinion what was needed

Everything was great thank you

Car was ready in record time!

She lied so that the dealership wouldn’t have to cover the repair under warranty. I had brought the car in for service 2 months earlier with Jesse **** and I made him aware of everything and he claimed that the issue was we needed to use Toyota parts which I thought was suspect. But I went ahead with the repair which cost me $1032.95 on July 13th. Then on 10/8/24 I had the car towed to the shop because the check engine light was on again. I had it checked at Autozone and they said it was the coil again. But Kristin Masson tried to say it wasn’t a warranty issue. She lied and said that I had work done by someone else in between 7/13/24 and 10/8/24. Which I have records that will prove I did not. And then on top of it she sent me a text that said the repair would cost me $757.55. And I told her to go ahead. Then when I went to pick up the car she said it was $927.51 because she was adding on the $149 for the original estimate. Which btw Jesse did not do on the original repair. And is not normal practice what shops do if you get the work done. I will not ever buy a Toyota again. And I definitely will never be back to Toyota of Hemet. I’m pretty sure that the check engine light will come on again soon, because of the practices at this dealership. I will make sure that I tell my friends about what happened and I will leave as many bad reviews on as many platforms as possible.

Tony always provides the best customer service...I always schedule my appt with him

Ed did an excellent job of helping me in getting my car serviced. Bring back the shuttle service.

No explanation of service provided

Always a pleasure everyone is always happy ! William is always happy n kind!

Everything was fast and very good and the people was so nice, and polite thanks a lot,

Was not prepared for my vehicle. Knew before hand what safety recall procedure they knew needed to be done to car, yet they failed to have necessary parts or at least contact me about rescheduling. Misleading pricing when it came to windshield wipers as there was a ($0 fee that I approved). Rescheduled me for a wrong date when we agreed the available date, did not get back to me via message when I inquired about the date error. Nor did Tony take care of my concerns when I arrived. I took time off from work for this to not have the recall properly taken care of.

I was satisfied completely with Tony’s response and the changes made to my car.

Danielle Escamilla, is very knowledgeable about her job. It was very wonderful to have Danielle to assist me. Thank you ????

I’m satisfied

Tony is an exemplary service agent. He is responsive, friendly, very knowledgeable and a good communicator with clients. He also maintains his cool when a lot of people are demanding his attention. He goes above and beyond. I called and left a message this morning about a problem and he got me in for an appointment this afternoon. He remedied everything for me in addition to getting my car washed and shined up. I am always satisfied with the outcome when Tony is involved.

No comment

Excellent and pleasant service by Mr. Miguel Navarro 100% recommended

Danielle was very helpful and kind. She answered all my questions and gave me answers along with suggestions and recommendations. I will book with her from now on! Danielle was great!

I was satisfied thank you

I was completely satisfied with the service that I received from William he delivered awesome customer service. Keep up the good work.

Good service. Miguel recomend me alignment in my car Becouse of miles. Im happy. Thank you.