On my way home from the dealership, the problem I went in for came back. The malfunction codes were not from a dirty windshield.
7/25/2024
Leann E. VERIFIED CUSTOMER
I was very satisfied with Valerie. She scheduled my 5,000 mile appt for 6 months and told me to call if I needed it sooner. I did need to change it so I called her to reschedule. I got the text and when I showed up for the appointment, I was not on the schedule that the lady out front had. I was checked in and waited patiently for 2 hours. I did not think the 5,000 mile check should take 2 hours since I had an appointment. It didn’t, it took 3 hours and I had to ask twice why it was taking so long. I feel like I was treated like a walk in. I choose to come back to Heme, I live in Temecula, because the sales team was great. I will not be returning for any more services on my RAV4.
7/25/2024
Richard E. VERIFIED CUSTOMER
Good job, thank you
7/25/2024
Steve N. VERIFIED CUSTOMER
Excellent service and will always take my car back to this place.
7/25/2024
Cris M. VERIFIED CUSTOMER
I have always received excellent customer service from Skyler York!
He listens, answers my questions, and gives me recommendations, as to the best care of my vehicle. He is very knowledgeable and is an asset to your dealership. Thank you very much!
7/25/2024
Lloyd E. VERIFIED CUSTOMER
Jesse was friendly and professional.
5 star rating
7/25/2024
Sarah S. VERIFIED CUSTOMER
Tony S., service writer is professional, knowledgeable and really cares about his customers. Great Job Tony!!!!
7/25/2024
Noe A. VERIFIED CUSTOMER
William Barnhart was polite and professional he took his time to explain the process and was honest about the time to complete the job 100% recommend
7/25/2024
Michael M. VERIFIED CUSTOMER
Truck was ready when promised.
7/25/2024
Joann C. VERIFIED CUSTOMER
I used get a video of the maintenance, didn’t get it this time and no car wash, probably didn’t need a tire maintenance that I was charged $149 especially since I just got new tires, ridiculous ??????????????
7/25/2024
Kayla T. VERIFIED CUSTOMER
Tony is the best! Don’t ever let him go
7/25/2024
Donna M. VERIFIED CUSTOMER
Great experience overall! I was able to get an appointment right away and pick up my car when promised. Kevin was great!
7/24/2024
Jose M. VERIFIED CUSTOMER
Very curious took good care of us very pleased
7/24/2024
Ronald P. VERIFIED CUSTOMER
We enjoy doing business with Skyler York, he has a pleasant personality.
He always explains everything thoroughly to us. He’s the only one we’ve been going to, since we started going to Toyota in Hemet, we always ask for him.
7/24/2024
Patricia C. VERIFIED CUSTOMER
Can you please send the multipoint inspection video for yesterday’s service. This was not sent yesterday and every service this has been included.
7/24/2024
David H. VERIFIED CUSTOMER
Service not completed
7/24/2024
Bert P. VERIFIED CUSTOMER
It just seems more than 2 hours for minor service a long time. Especially for an appointment
7/24/2024
Jeanette D. VERIFIED CUSTOMER
Thanks for all the help in determining how to care for my vehicle that is under extended warranty with Gosh Toyota. We have been customers for years thanks for your excellence and pride in your work in helping resolve problems . You are appreciated. Jeanette D