Outstanding service consultant,from start to finish he explained the work and time frame it would take to complete the service.Very comfortable waiting room and the parts guy where very polite and knowledgeable.
6/16/2024
Sheila H. VERIFIED CUSTOMER
Had 945 service appointment and was told it would be 2 hours. Never got any updates on my Toyota app. I went to ask and they haven’t even started my car after 2 hours. It took over 3 1/2 hours without the car wash which would have been longer. They told me at 2 hour mark that it would be 45 more minutes and it was over an hour more. Miguel was not very pleasant nor helpful. His coworker checked me in He made lame excuses for it being so long like they didn’t have all there techs. No updates unless I sought them out. No shuttle services to home or anything like most dealers have. It was bad experience and haven’t had a good one this
6/16/2024
Roderic G. VERIFIED CUSTOMER
N/A
6/16/2024
Yasmina G. VERIFIED CUSTOMER
I took my truck for 40000 miles of service, and the paperwork shows 45000 I found the error until later the day. So they did not change the oil as was supposed to be. The person who helped me was so dry he did not disclose what was completed on my visit
6/16/2024
Ron R. VERIFIED CUSTOMER
He did not want to give me the estimate paperwork. He said that I would be given it when the service was finished. I insisted that I be given it immediately. He didn’t send me the technian report until after he called me while we were traveling to pick up the car. I asked for a written copy. He put on our final form that we Declined the recommended work which we did not even know about!
I will not go back to him as a service advisor!
Bring back the shuttle service!
Now you are charging interest on using a credit! Shame on you!!!!!
Ron R
6/15/2024
Floyd A. VERIFIED CUSTOMER
Keep doing what you do. See you in May.
6/15/2024
Patricia P. VERIFIED CUSTOMER
Excellent
6/15/2024
Timothy O. VERIFIED CUSTOMER
Great people great service
6/15/2024
Francisco J. VERIFIED CUSTOMER
Great customer service as always Great place won't go anywhere to get service
6/15/2024
Marc C. VERIFIED CUSTOMER
Skyler York was great and we figured out what service needed to be performed now.
We went over other items that were based on milage or time in Years and since my car is Nine years old with 40,000+ miles on it Two maintenance items will be done next year.
6/15/2024
Anthoney G. VERIFIED CUSTOMER
Today is the exception … I’ve been happy a number of years with Toyota service and with that said this was the very first time I was not afforded a veteran military discount or promotion due to under new management? Today that was not an option. Mr. Cahill excellent guy who have’s in every way made me feel appreciated by my veterans status.
6/15/2024
Doraldina U. VERIFIED CUSTOMER
STELLAR!! AWESOME!!
6/15/2024
Angelina T. VERIFIED CUSTOMER
I WAS VERY SATISFIED WITH SERVICE, WELL DONE
6/15/2024
Anthony Z. VERIFIED CUSTOMER
Yes every one was on point an very professional frome start to finish
6/15/2024
Amanda D. VERIFIED CUSTOMER
Jason and my FJ keep me safe happy!
6/15/2024
Gilbert L. VERIFIED CUSTOMER
William was friendly and helpful.
6/15/2024
Robert B. VERIFIED CUSTOMER
Great job
6/15/2024
Krista F. VERIFIED CUSTOMER
I got a huge screw in my rear tire,so I called Toyots,Iwas told on the phone,I had tire coverage,as per my plan.When I got there,I was told it expired in February.I might have been able to renew had I got a notice that it was expiring.2+ hours and 265.00 for 1 tire.I wasn't happy.Had I known this before hand,I could have went to a closer tire shop, instead of driving all the way across town, and got a new tire for considerably less money.Lesson learned for sure!
6/15/2024
Kathleen H. VERIFIED CUSTOMER
Every time I visit for service Kevin is friendly and answers my questions with kindness.