The advisor was nice , but I had a few problems. When I called , they told me to come between 7 and 8. When I arrived, the service advisor told me that the technicians don't show up until 8 and my car would be done in an hr if it was the front brake pads needed to be replaced. It was the brakes and I asked if my car could be washed. It was 945 and I was still waiting and my advisor said my car was being washed . It's about 10 and I've been there 3 hrs and my was filthy still. It was not wash. My service advisor and cashier said it was being washed and that was far from the case. I was in a hurry and didn't think it wasn't going to take that long. I needed to leave and my car that was supposed to be washed definitely was not
7/23/2016
BILLIE B. VERIFIED CUSTOMER
Jim marsh has always been. One main reasons I use Hardin service for "all"my Honda vehicles 4 total at this time, 2 pilots,2 ridgelines,Jerry bryant
7/23/2016
YECENIA U. VERIFIED CUSTOMER
I got a flat tire and came in, thinking easy fix. I told them I needed a multipoint inspection because I was driving to Nebraska from California and I was going to have my daughter with me. He said ok and told me I was in the best hands. On my first few hours of driving, my car began to shake every time I break. REALLY BADLY! I called it in to a Honda dealership and they informed me I need new breaks. So I delayed my entire trip waiting for my breaks to be changed. It really isn't that big of a problem, honestly, easy fix right?! Wrong, my 7 year was with me and now she's even more bored then she originally was. She's hungry and we checked in to our hotel almost after 9pm, and this isn't ok.
7/23/2016
MELISSA M. VERIFIED CUSTOMER
They did a thorough job with my car and all its needs, and I'm extremely grateful for that.
7/23/2016
JOE L. VERIFIED CUSTOMER
I'm very satisfied with the prompt service and was completed at the time promised.
7/23/2016
Michaell V. VERIFIED CUSTOMER
Great service and friendly people. Thank you
7/23/2016
LAUREN O. VERIFIED CUSTOMER
Chris Montag is always so friendly and helpful, always thoroughly explains the problem in layman's terms so I understand.
I appreciate his honesty, and never feel I'm getting ripped off. I look forward to seeing and chatting with him whenever I come in. I know I will get the best service with Chris, I trust him with my car completely.
Thank u Chris!
You remain the man! :D
~Lauren Rae
7/23/2016
Kristen P. VERIFIED CUSTOMER
Darren (or maybe Darrell...sorry)
was great. He was very helpful. The text status was great. Very pleasant exp.
7/23/2016
Ramon L. VERIFIED CUSTOMER
Service was done on time.
7/22/2016
Staci S. VERIFIED CUSTOMER
Took exceptional care of me after I ended up going to the wrong Honda dealer. Guess I have a new Honda dealer. Byron was awesome! Tell him I said thanks!
7/22/2016
Ivan O. VERIFIED CUSTOMER
I appreciated the recall service that was provided initially. The service representatives were great. However, a representative informed me at 2:33 pm on 7/21/16 that my car was ready. After asking for a shuttle, I waited patiently until 6:08 pm. After speaking with another representative, I was told that the shuttle driver attempted to contact me but I did not answer. I checked my call log but there were no missed calls. I could not pick up my car on my own so I have to wait until tomorrow morning. I would like to be compensated somehow.
7/22/2016
Jarrod T. VERIFIED CUSTOMER
I left two big bags there one with my laptop after the work was done and your honest staff returned my belongings to me immediately. Thank you for being Trustworthy.
7/22/2016
DEBBIE M. VERIFIED CUSTOMER
Very quick and friendly!
7/22/2016
IRENE W. VERIFIED CUSTOMER
Loved to have been driven back home and then picked up from home and taken back to dealership. It was also very nice to have the bill explained.
7/22/2016
LEANE H. VERIFIED CUSTOMER
Jim Marsh was extremely helpful and provided excellent service.
7/22/2016
Freddy P. VERIFIED CUSTOMER
Frank was honestly the best service rep I haaces ever dealt with. He was professional and comprehensive. Only thing I have to complain about is that Honda should at least offer s free oil change or a loaner car for a recall. Had to walk to work after because shuttle wasn't abailble till 730 other than that great customer service by frank
7/22/2016
TIMOTHY B. VERIFIED CUSTOMER
Darrin was incredibly helpful to us today!
7/22/2016
JIM L. VERIFIED CUSTOMER
BYRON did a very professional job of taking care of me and the job involved. I want to thank him for his watching out for me, informing me of progress, no changes in cost and timeing for completion. Thank you BYRON. JIM L