Hardin Honda Auto Repair Service Center

Customer service was great, the service done to my car was fast. The only thing I can say to be improve is that at the waitign room was very hot, the AC was off and only one door was open. Over all service experencie was fine.

Thanks for checking out the battery problem completely and switching it out since it was still under warranty.

Very satisfied. Keri was great and keep me informed.

Thank you.

Double check that sensors are reset when tires are rotated

I was not satisfied with the overall service. I received a call that my call would be ready. I picked it up an hour later during my lunch hour and still had to wait about 15-20 minutes, then it was brought out and there were so many cars that I had to wait another 5 minutes for the other cars to be moved so I could get out. I had requested a wash and it was not. The car had been there 6 hours. The sticker for the next oil change was not placed so I'm not going to know when the next service needs to take place. It is extremely expensive. The minor maintenance is incomplete as not all fluids are filled up to level such as the brake fluid. The rep was nice-no complaints about him. I don't need a call. I just will be taking my car elsewhere from now on.

Frank was extremely helpful

Great!

Service was great. Only advise is to wash the loaner vehicles. I know your trying to save water, but normally, when I test out loaner vehicles, I look at them as a potential purchase. But with the car dirty inside and out, I didn't even consider it.

Byron was fantastic!

Quick turnaround and friendly service.

It seems to be a well oiled machine. I look forward to my next visit.

My front driver mat at the seams came apart & ripped the mat. I brought it to the attention of a service advisor. The service advisor said it was not covered under bumper to bumper warranty because it was not considered an accessorry. I brought the warranty book to show him that it said "It was covered under bumper to bumper warranty, accessories." Also I was under the three year or 36,000 miles bumper to bumper warranty. He then informed me he was going to show the warranty book to his service manager and the parts manager to get approved. It took several days to hear back from, that is only because I continued to call him back several times to find out the status. He finally told me that he has to contact Honda to get approval. The service advisor stated that a representative from Honda claimed it was wear and tear. It was apparent that it was a manufacture defect not wear and tear to the mat,an accessory. Also the service advisor advised me that the front rotors were warpped and not covered under the warranty to replace the rotors. I asked him where does it state that and why? He just repeated "it wasn't covered."I was not satisfied with his answer and again brought up the bumper to bumper warranty. Due to not replacing the rotors it is wearing the break pads faster than normal. As a loyal costomer of Honda I was very disappointed that Honda would not honor there bumper to bumper warranty,which has lead me to become a dissatisfied customer. I would greatly appreciate if someone could contact me to resolve these matters to restore the confidence I had in the Honda name. ****-****-xxxx

The Staff are curious and friendly. They get you in and out of there quickly. The lounge and waiting is very pleasant.

Chris is alway service orieted and always trust what he recomends witj severcing my vehichels. thats why I go to the service express to get things done on my cars.

Great communication.

Darin is awesome! So helpful and always a pleasant attitude. Thank you!

Quick and efficient. Thsnks!

All went well. I appreciate the multi point inspection. Thanks for your service.

Frank and Jim in service were excellent and offered to check the van before we leave for vacation at the end of July. This gives us peace of mind. Thank you.