Hardin Honda Auto Repair Service Center

I always have a really positive experience with all staff in the service department.

Excellent customer service. Mr. Liang was friendly, professional and efficient.

Very good service

Very professional service !

Super sweet. Answered all my questions with patience and a smile.

He was extremely kind and helpful each step of the way. I had a great experience today!

Very friendly staff and competent and fast service!

He explained everything going get done

I spoke with Matt Sharp this morning about being charged $133.05 for the rear differential fluid portion of the A16 service on my manager car through AHFC (motor company car) and not only did he repeatedly speak over me, he told me that it was MY problem that he had trouble getting claims paid by the motor company. To make bad matters even worse, he had two different people call me back and leave voicemails to tell me that I’d be getting a refund. Did Matt have the decency to call me to apologize for speaking to me the way he did? Absolutely not. I will never go back to this dealership. And I’ll never refer and friends/family to this dealership for anything. Totally unprofessional and a terrible way to represent the brand.

I had an exceptional experience with De Hua Liang! He was incredibly friendly, honest, and knowledgeable. De Hua took the time to thoroughly answer all my questions and even provided valuable advice on future services. Thank you for the outstanding and efficient service!

The service was fantastic, but I wish for recall services,loaner car will be an option

Excellent service

I work for AHFC and have a manager vehicle (a motor company vehicle). The benefit of the manager car program includes no cost of maintenance by the associate and comes with the expectation that we follow the maintenance minder of the car and get service performed accordingly. I was in for the A16 service, and Aaron said the A1 part of the service is covered but if I wanted the 6 part of the service completed (rear differential fluid drain & replacement), I would have to pay for it. I told him that isn’t the case for the manager cars. I told him that our HALO program is different than the manager program, and he insisted that Matt Sharp told the service staff that the motor company stopped paying on these claims so they couldn’t perform the service unless the customer pays. I chose to have the service performed since that’s my agreement as part of the manager car program - I needed the A16 service performed as indicated on the maintenance minder. I paid $133.05 out of pocket for something that the motor company covers. I’m extremely disappointed that Hardin Honda and any of its associates decide that they get to decide what benefits from the motor company I get as a manager with AHFC. I look forward to receiving an immediate refund of my $133.05 back to the card on which the transaction took place. I will NOT be seeking reimbursement from the motor company for your error. The right thing to do is refund me, bill the motor company for the service like you should have done in the first place. Please call me to confirm the refund has been processed. My number is ****-****-xxxx.

Absolutely a pleasure every time I take my car in and I see Alfredo is the one helping me out. He always lets me know what’s needed and professional.

It was really good customer service and quick

Zach was accommodating.

Great service:)

Simon was kind, patient and helpful. He spent as much time as needed to answer my questions and helped me select the needed services for my vehicle. Thank you, Simon!

He was very nice. Kept hos words and followed up with a call. Appreciate that.

100 % customer service