Completely disappointed with my experience from day one thru the day day I picked up my vehicle. The communication between the advisor, drive off manager and service manager was terrible. The delivery of my car was terrible as well. Had to email the owners about my experience and still no response.
3/1/2025
Mary L. VERIFIED CUSTOMER
Great customer service and I will highly recommend him to my friends and family !
3/1/2025
Young K. VERIFIED CUSTOMER
Darin was so kind and give an good explanation about taking care of my car. I'm very satisfied with him. Will visit again absolutely.
3/1/2025
Razi A. VERIFIED CUSTOMER
Zac ( who helped me) and the others guys are so nice and knowledgeable and everything goes smoothly but according to the recall mail I received for the Pilot 2024 it mentioned it would take 30 minutes. I don’t know if you noticed that I had earlier appointment the week before for the same issue but when I arrived the employee told me it would take around 5 hours ( the appointment was around 11 Am) so I need to wait 5 hours or they can ask for me for a car for going but I have to find a solution for returning back to pick up my car. Then I asked if you have any vehicle I can borrow because I have only 1 car and I need to pick up some inventory for my shop and the answer was negative. One of the reasons that encourages me to buy Honda is the service they give when I used to go with my uncle and this how they used to do, so I don’t know if Honda stopped that service or I got screwed.
2/28/2025
Leonard M. VERIFIED CUSTOMER
We were able to works things out and get the service done on time
2/28/2025
Stephen E. VERIFIED CUSTOMER
Thorough & explains everything.
2/28/2025
Hoa N. VERIFIED CUSTOMER
Excellent service
2/28/2025
Vickie H. VERIFIED CUSTOMER
Darin was very knowledgeable and helpful. The service on my car was done in a very timely manner. Thank you!
2/28/2025
Kelly Sijia. VERIFIED CUSTOMER
Fast and efficient service! Chris was extremely knowledgeable and friendly
2/28/2025
Thian S. VERIFIED CUSTOMER
Will do
2/28/2025
Robert J. VERIFIED CUSTOMER
Great job Zach! Thank you
2/28/2025
Alicia C. VERIFIED CUSTOMER
Excellent service. Very convenient.
2/28/2025
Ryan S. VERIFIED CUSTOMER
Zach did a great job of communicating. Excellent customer service skills.
2/28/2025
Max C. VERIFIED CUSTOMER
Mr. Nyman provided best excellent customer service. He went above and beyond and we really appreciated it.
2/28/2025
Christine V. VERIFIED CUSTOMER
Everything was great! My car was taken care of and everything was professionally done. I spent a little more than I expected but know my car is safe and my family will be too.
2/28/2025
Leonardo F. VERIFIED CUSTOMER
I was informed before scheduling the service appointment that a shuttle would be available which was very important so I could get back to work. The morning of the appointment after mu vehicle was checked in, I was informed it would take about 30 minutes for a shuttle pick up. I noticed that ETA had not been checked but trusted the information was given. 30 minutes later, had to check back in on shuttle availability and was informed it would take another 45 minutes or more. No other accommodations were offered and I was forced to get an uber which made me late for work. I will not be using Honda Hardin for service in the future and would not recommend this dealership for anyone.
2/28/2025
Cynthia K. VERIFIED CUSTOMER
Loved my service techs. Ty zach!
2/27/2025
Vanessa M. VERIFIED CUSTOMER
Best customer service ever :) thank you so very much!
2/27/2025
Megan K. VERIFIED CUSTOMER
Alfredo was able to get the work done on my car way sooner than I thought. Very friendly and nice. It is running smoothly so far , still hear a little clicking here and there but I’m assuming it’s from the other axel. Hopefully that comes sooner rather than later.
2/27/2025
David W. VERIFIED CUSTOMER
All the accessories I ordered for my new car were installed and everything looks great.