I usually take my car to Bob Baker Jeep in Carlsbad. There, they will wash your car and vacuum it out. When I asked about this, the service adviser said that they stopped car washes due to the drought - this is completely understandable (and responsible). When I asked if they vacuum them out, he said "No, they stopped that too". This takes only a few minutes to do and makes a good impression. It makes you seem cheap and that the customer is just a number, which I do realize is the case, but the small details are what people notice. The adviser (don't know his name) was a really nice guy and fast with good communication about the work and when it would be done. I don't want this to come back on him, he obviously didn't make the no vacuum policy. Also, the vacuuming isn't the end of the world, but if you want honest feedback, you guys seem cheap to not do this and save 7 minutes in labor.
12/5/2016
NATHANIEL B. VERIFIED CUSTOMER
It was quick and hassle free. You all under sold and over delivered which is always a much welcomed surprise
12/5/2016
TROY M. VERIFIED CUSTOMER
Good customer service.
12/5/2016
DERRICK W. VERIFIED CUSTOMER
Great customers service on Saturday, even got my car back ahead of the time he gave.
12/5/2016
MARLENE M. VERIFIED CUSTOMER
The problem hasn't be fixed. It was recommended that we get a three hundred dollar fuel injection. But, my car's engine still stalls. I must take it in again.
12/4/2016
BRYAN H. VERIFIED CUSTOMER
excellent and expedient service
12/2/2016
JOHN W. VERIFIED CUSTOMER
Great customer service
12/1/2016
MIKE D. VERIFIED CUSTOMER
Service rep was courteous and quick, repairs
were clean and good. Only issue I had was grease stains on my carpet and the plastic molding. I will clean off but those little detail items are what make the difference in good and great service. v/r Mike
12/1/2016
JACK S. VERIFIED CUSTOMER
good people
12/1/2016
CHERI D. VERIFIED CUSTOMER
Excellent service and quicker than estimated
11/30/2016
TONJA P. VERIFIED CUSTOMER
It was very good that the service writer took the time to explain to my daughter what was going on with the brakes on her car and he explained it in a way that was not sarcastic but helpful so hopefully she can make some driving corrections and alive her problem with the brakes
11/29/2016
JOEL C. VERIFIED CUSTOMER
Great Customer Service! Chris (service writer) was amazing, very friendly and helpful. Also (young) Shuttle Driver (didn't get his name) very friendly and courteous. Damien mechanic great as well.
Thank u DCH Temecula for my great first service, won't go anywhere else.
11/29/2016
LISA D. VERIFIED CUSTOMER
My service rep was very nice and was thorough with double checking my vehicle, so far it's been driving nice
Thank you
11/29/2016
BRIAN K. VERIFIED CUSTOMER
Excellent service
11/28/2016
NONI B. VERIFIED CUSTOMER
Good communication for expected pickup
11/28/2016
GEORGE P. VERIFIED CUSTOMER
Problems accured
11/27/2016
LISA H. VERIFIED CUSTOMER
DCH/Yakov always do an excellent job when servicing my vehicle. I will continue to use DCH/Yakov to service my vehicle.
11/27/2016
LISA H. VERIFIED CUSTOMER
Yasha did everything that was promised and kept me informed along the way.
11/26/2016
BRANDON E. VERIFIED CUSTOMER
No complaints, job done on time and I was kept current on the progress