My service advisor, Armel ****, was absolutely terrific. He was very professional; polite and informative. Absolute pleasure.
11/16/2016
CHAD A. VERIFIED CUSTOMER
Drop off times are much better. I saw the management team put a person who started the basic check in process so the service managers could complete the task. Seems to have shaved off 30 minutes or more of my normal wait time. Great job on coming up with a solution to the problem.
11/16/2016
PATRICIA P. VERIFIED CUSTOMER
Chris **** is awesome. He is very helpful. He kept me updated on a regular basis about my Jeep and what the status is. He is friendly and he explains things so I can understand what the issue was. His customer service skills shine.
11/16/2016
JEANNIE M. VERIFIED CUSTOMER
Service Manager was very nice!
11/16/2016
NORMA S. VERIFIED CUSTOMER
Never received a return call as to status of my vehicle's service. Called three times. No one seemed to have an answer as to whom my service writer was. Had to drive down to dealer to get an answer only to find out my vehicle had not even been looked at! This is out this vehicle purchase from this dealer and it will be our last!
11/16/2016
DAVID D. VERIFIED CUSTOMER
Great service from start to finish.
11/16/2016
JASON K. VERIFIED CUSTOMER
Great job.
11/16/2016
ERNIE H. VERIFIED CUSTOMER
All the service advisors I have felt with at DCH have been very good.
11/16/2016
JAMES F. VERIFIED CUSTOMER
Michael was great and I believe he did all he could to help. I was there a few days prior for oil change , rotation and for my seat belt buckle to be looked at. I didn't realize until the next day that my RR center cap was missing.
I called immediately in hopes that it could be recovered and set aside. I left several messages but never recieved a call back. On my return trip to have the replacement buckle installed , I noted that my wheel lock was missing. Upon speaking to Michael , he recovered my wheel lock and offered to reimburse me for a new center cap. Although I do appreciate and plan to take him up on his offer. However, since it was of no fault of my own ,it's a bit incredulous that I have to do so. Maybe it's a policy you may want to revisit.
Thanks James
11/16/2016
VICTORIA L. VERIFIED CUSTOMER
Service area was chaotic and later when I paid. The credit card machine did not work. Frustrating
11/15/2016
JAVIER R. VERIFIED CUSTOMER
My wife had a flat tire and she was helped by Armel ****, who was a lot of help to her.
11/15/2016
JAMES S. VERIFIED CUSTOMER
Your service advisor Armel **** made my experience a pleasant one. His demeanor was pleasant, and took care of the service I was there for. He informed me on things that needed attention and took care of it promptly. Thanks again Armel, hope to see you for my next service.
11/14/2016
JONATHAN R. VERIFIED CUSTOMER
Mr. **** and the rest of the crew were very helpful and took very good care of my vehicle. Thank you .
11/14/2016
PAUL W. VERIFIED CUSTOMER
Slow in having ready when we came to pick up the vehicle.
11/13/2016
JOHN D. VERIFIED CUSTOMER
Armel was very professional and attentive the moment I drove up but with a great friendly disposition. You cant teach that, he a good point man for DCH service dept
11/13/2016
CELESTE M. VERIFIED CUSTOMER
Great service from Chris and the service team!
11/12/2016
ARMAND L. VERIFIED CUSTOMER
there is oil and other chemicals on my hood and fenders/grill. while I was there I watched someone getting there car washed. I also have had to clean my driveway after having my oil changed on 2 different occasions.
11/12/2016
MARIA C. VERIFIED CUSTOMER
Much better than last time! Thanks!!!
11/12/2016
DONATO C. VERIFIED CUSTOMER
My check engine light came on later that day, and I needed to drive back to the dealership the next morning to resolve. All i had done was an oil change. I have not yet returned back to the dealership, as it just happened this morning. I will know more tomorrow morning.
11/12/2016
TRAVIS M. VERIFIED CUSTOMER
Great service and work done in a timely matter with updates through service of my GMC I would highly recommend dch to friends,family