It was rather expensive, and worse, I noticed my left front fender has a couple of bends/dents that were not there when I dropped it off.
10/13/2016
KELLEY D. VERIFIED CUSTOMER
My car was there and done in less than 24hrs, with little notice. Mike **** is great, my car was finished quickly and he kept me up to speed on everything that was going on. He's a great Service Writer.
10/13/2016
THERESA H. VERIFIED CUSTOMER
Very fast and efficient, Thank you
10/13/2016
PATRICK D. VERIFIED CUSTOMER
Once again the service I except from the DCH team. Excellent!!!
10/13/2016
ELAINE E. VERIFIED CUSTOMER
Mike, as always, did a great job. He knew what our extended warranty entailed, unlike Armal, who said our warranty did not include replacing the radiator that needed to be replaced. Thank God for employees like Mike who knows how to do his job, and does it well.
10/13/2016
JAMES B. VERIFIED CUSTOMER
Chris is a stand up guy. Thanks
10/12/2016
GARY W. VERIFIED CUSTOMER
i appreciated ur prompt service n efficiency n will continue to deal w ur agency for many years to come. Lana Winder
10/11/2016
BOB R. VERIFIED CUSTOMER
Asked for 20 point insection along w alignment today. Got the alignment redone today, first attempt last week failed. Had to ask for details on alignment and inspection. Cashier would not provide them. She said the customer is not allowed to see this. She got the service writer, he pulled off the alignment data sheet she had and handed to me. Cashier looked rather stunned. She did not have inspection paperwork. He had to print inspection report. I left without reviewing. Later I see the report only contains cover sheet w my name and vehicle information,second page "Service Commiment", a blank page then finally "Repair Estimate".
No 20 point inspection report. I doubt it was really performed since tires were not inflated to manufacturers recommedations.
Vehicle still had plastic seat covering, paper mat for me to throw away. I think service team is lacking a focus to detail.
10/11/2016
ROGER E. VERIFIED CUSTOMER
I have been a DCH customer for over 10 years. Today I was disappointed in the customer service I received. When I pulled up for service I waited for someone to come and greet me, no one came. Mario was kind enough to call on the radio for some one to come out. I had my oil changed and asked for a curtesy brake inspection and was told that DCH will not do a curtesy inspection. After my truck was finished I asked the person who drove the truck out if I could pay for the work, he said I had to wait and I waited for 15 more minutes. Not happy with the service. I will have to look for another place to service my truck.
10/11/2016
KIM S. VERIFIED CUSTOMER
Seem to have a communication gap. And my truck still isn't fixed.
10/11/2016
RICKY Y. VERIFIED CUSTOMER
Chris **** provided great service, however I noticed that the coolant tank was completely empty after checking my vehicle following the recent service. In order too prevent any damage I purchased some for the tank. I've only driven the vehicle from the dealer straight to my house and parked it on the day that work was completed.
10/11/2016
JULIO T. VERIFIED CUSTOMER
Always a pleasure
10/10/2016
KEVIN H. VERIFIED CUSTOMER
The oil change and tire rotation took almost 2 hours. I could have done it elsewhere much faster and probably got a car wash included. I will continue to go back because I still have 7 oil changes left from. People were nice, it just took longer than they quoted.
10/10/2016
DEBORAH B. VERIFIED CUSTOMER
Mr. Yakov was very professional and when dealing with my situation (I had to leave my car overnight, but I needed it back ASAP Saturday morning) he kept me up to date and informed. I appreciated his care and customer service.
10/10/2016
JESSICA S. VERIFIED CUSTOMER
I had no issues with my service advisor. He was great. The welcoming committee was less then welcoming.
10/9/2016
SHARON H. VERIFIED CUSTOMER
Quality service center
10/9/2016
TED R. VERIFIED CUSTOMER
Jordan did an excellent job!
10/8/2016
RAUL G. VERIFIED CUSTOMER
Simple! No good customer service I will never take my jeep to you guys again!
10/8/2016
DONNA S. VERIFIED CUSTOMER
Great customer service!
10/8/2016
PAUL H. VERIFIED CUSTOMER
Great work performed by tech Richard. Great write up and support from service writer Chris Bennet.