Great service, will always take my vehicle there for service. Thanks
9/25/2016
DERRICK C. VERIFIED CUSTOMER
They did fine with my car but the lady at the service desk was rude and ufriendly. I left and item behind since I was dealing with 3 kids, car seats and backpacks. When I called realizing I left something behind no one was willing to look for the item or even give me 5 min of assistance.
9/25/2016
GARY N. VERIFIED CUSTOMER
DCH rightfully lost my trust when Steve U. was the service manager. DCH is slowly gaining it back. Guys like James G. help a lot. I appreciate him.
9/24/2016
LINDA W. VERIFIED CUSTOMER
Chris **** took excellent care of my truck repair needs and made sure I was kept up to date on the progress of repairs. He made sure I had a courtesy car during the time repairs and service were being provided. I have and will continue to refer my friends to have there vehicles serviced with. I direct them to Chris To set things up.
9/24/2016
JEANA S. VERIFIED CUSTOMER
Thank you for your polite service all around. Would reccomend dodge in temecula to anyone who needs to purchase a vehicle. Thanks !
9/24/2016
CELIA B. VERIFIED CUSTOMER
I love your workers. They have great customer service skills
9/23/2016
MICHAEL T. VERIFIED CUSTOMER
Called armel about my vehicle being ready on 9-23-16 16 instead of 9-23-16 by text. Said no he seen them with the manifold off, armel said let me see
,I'll call you right back. After over an hour called back to be told his with a customer. Over a
hour later called back to be told armel with a customer. Never cared if I needed a vehicle for work or any other reason. Never ever want to step a
a foot inside of dealer ship again. Sorry that I purchase a Chrysler. Feel so disrespected can't wait till the day that I no longer own a Chrysler.
9/23/2016
KEN W. VERIFIED CUSTOMER
3 week to reparations transmission correctly. Picked up car 2 times, drove 1 block and engine light went on. General manager John had a very time addressing my issues and accept responsibility. He did not return my complaint two email and voice mails. He returned my call day 2 at end of day; his response is "I called you back, but in the time frame you expec9". Issues with technician' unable to diagnose knock sensor issue post transmission repair. John stated technician that incorrectly diagnosed no issue with knocking sensor on Saturday was not qualified.....why have a technician work on my car not qualified. Qualified technician diagnosed faulty sensor on Monday. There are real quality assurance issues and process improvement needed in the service department.
Chris **** is the reason I will continue to have my z Jeep serviced at your dealership; excellence in customet service. Upper management should take accountability to constructively listening to customer's,of 7 year gave to say.
Corporate complaint turned in with sequence of events that transpired in 22 days in your service department.
Chris **** should be accommodated and rewarded for his excellence in customer service and advocate.
9/23/2016
BENJAMIN M. VERIFIED CUSTOMER
Everything as promised. Finished before predicted time.
9/22/2016
KEN W. VERIFIED CUSTOMER
Multiple errors in repair requiring hours of my time wasted. Terrible customer service from Mike,service Manager. 3 weeks until transmission finally fixrd.....picked 2 additional times, within 1 block engine light went on, had to turn around and take back to Jeep. Spoke with John general manager multiple times.....sent him email of formal complaint requesting a,call yesterday, no reply.
I am requesting divisional DCH director' email to forward my complaint to DCH corporate. Chris **** is the only reason I will continue service at your dealership. It is very obvious that DCH Jeep does not value me as a 7 year loyal customer (started at DCH Acura)....never had an issue therr.
9/20/2016
JOSEPH D. VERIFIED CUSTOMER
I was charged $300.00 for a diagnostic and the mechanic could not find a problem with my vehicle. I guess I just have to wait till it breaks down again to hopefully find the problem . It s an electronic problem and I'm sure Dodge knows about it,.
9/20/2016
ROGER D. VERIFIED CUSTOMER
Once more you did the work and got my truck backin the same day
9/20/2016
EDUARDO P. VERIFIED CUSTOMER
The team is very professional. Mr. ****, do excellent customer service.
9/19/2016
EVELYN A. VERIFIED CUSTOMER
I was floored when the charge was going to be over the usual approx $44 or the most 45dollars I have all past receipts he tells me close to $85 when I asked why he told me about high quality oil was needed this sounds like a scam what did they put in the other 2 oil changes bad oil?the other excuse was on previous charges the person didn't charge labor well this is not the customers fault now is it? I hope I will not have to ever pay such high prices in the future because your not suppose to charge $80 2 or 3 months later when that's way over the prices please have a meeting to clea this up thank you Mrs EVELYN A
9/19/2016
TRILBY G. VERIFIED CUSTOMER
Didn't get the windshield sticker to let me know when my next oil change is due not a good first impression
9/18/2016
COLIN L. VERIFIED CUSTOMER
went in for an oil change also my airbag light is illuminating and I requested to have it checked. I was made aware of the cost of the diagnosis and I agreed to it. But I feel that the diagnosis was not made as I was told that a low battery charge was noted and I need to get the battery replaced before a complete diagnosis can be performed. I was still charged the $120 for the diagnosis but I feel it was not done completely..
9/18/2016
MICHAEL L. VERIFIED CUSTOMER
I believe to have to wait 2 1/2 hours for an oil change and tire rotation is entirely too long especially when I had an appointment. I would assume that if one has an appointment that there would be a set number of slots to get the vehicle maintenance performed in a much more reasonable amount of time
9/18/2016
MARCIE C. VERIFIED CUSTOMER
Chris made sure everything was taken care of. You can tell that he really is trying to do his best. We appreciate his attention to detail. Please Thank him for us.
9/18/2016
THOMAS T. VERIFIED CUSTOMER
Chris **** was awesome! He was very friendly, helpful, and courteous.