Adam is great and he always takes care of us when we come in.
4/16/2020
Stephanie B. VERIFIED CUSTOMER
Adam was awesome. Super friendly customer service!
4/16/2020
Brandon N. VERIFIED CUSTOMER
Simple and straight forward. Thank you guys for keeping me updated during the service!
4/15/2020
Kenny A. VERIFIED CUSTOMER
She very polite and helpful
4/14/2020
Magdi D. VERIFIED CUSTOMER
After waiting 2 hours in the waiting room there was nothing done to my flat tire after discussing the triple care plan I have purchased with my vehicle. Assessing a flat tire and tire tread shouldn’t take longer than 30 minutes, whereby I understand that there may be backed up issues with how busy the shop is i believe 2 hours is excessive
After leaving the shop, I received no after report in which may have been both of mine and Jessica’s faults but I called explicitly asking Jessica to send it to me through email after in which she did not.
Please resolve this issue for me before calling in tomorrow to ask for the report again.
Thank you
4/14/2020
Tim J. VERIFIED CUSTOMER
Your service tech was very nice. And he actually called me about the status of my truck.
4/11/2020
Jason R. VERIFIED CUSTOMER
Great service by Adam and team.
4/10/2020
Mark S. VERIFIED CUSTOMER
Job well done? Thank you.
4/9/2020
Gabriel G. VERIFIED CUSTOMER
Excellent service!
4/9/2020
Kurt M. VERIFIED CUSTOMER
Everything was real nice and the people got my truck ready really quicker than I realized thank you bye.
4/8/2020
Debra P. VERIFIED CUSTOMER
Appointment was available when needed.
Customer service is always excellent .
Availability to get ride home and back to pick up my vehicle great.
Brakes work well the service department did a great job .
Always pleased each time I come to have my car service !
4/8/2020
Roberto T. VERIFIED CUSTOMER
When I picked up my truck it looked like someone had ransacked it, needless to say I was not happy with that. I went back and tried to talk to the manager, I was told I had to speak to the person who helped me and she was at lunch. I have been having my Vehicles serviced here for years and had never run across anything like this. The excuse I was given was because they were looking for the wheel key, I was in the service waiting area the whole time and had my phone on me there was no need for them to ransack my truck all they had to do was ask or call me. My back seats were up and everything was just thrown everywhere, they also went through my center console. needless to say I was very unhappy with the service yesterday.
4/7/2020
Nancy T. VERIFIED CUSTOMER
Ruadel kept me informed and was professional and friendly with every exchange. Thank you!
4/7/2020
Aaron A. VERIFIED CUSTOMER
Staff did a great job addressing the problem.
4/7/2020
Ric S. VERIFIED CUSTOMER
INITIALLY, I WAS GREETED BY MR. ****, WHO ASSESSED THE PROBLEM. THEN I WAS INTRODUCED TO “JJ” WHO TOOK IT FROM THERE. MY REPAIR WAS HANDLED EFFICIENTLY, PROFESSIONALLY, AND TIMELY.
THANK YOU . . . AGAIN, CHINO HILLS FORD.
4/5/2020
Jason A. VERIFIED CUSTOMER
Everyone I dealt with was very nice. Prices were better than other dealerships. Work was fast. I called three times over a week for quotes and questions and every time I was greeted courteously. Chino hills Ford Will definitely be on my list for future use
4/4/2020
Charles D. VERIFIED CUSTOMER
very nice and professional. In and out in under 1 hour. Excellent.
4/4/2020
Joseph A. VERIFIED CUSTOMER
Easy check in.
4/4/2020
Mark G. VERIFIED CUSTOMER
We appreciate Adam being courteous and friendly. Adam did his best to get our service complete and quick. Thank you
4/4/2020
Shawn F. VERIFIED CUSTOMER
Had constant communication. Pick up and drop off service was great. She was super nice.