Coolant tank still has oil in tank, tank need to be replaced and coolant still has simple green in it,
And def cap is missing now, was on there when dropped of truck
2/25/2020
Bill W. VERIFIED CUSTOMER
Jessica is very helpful and professional and always takes excellent care of us and our vehicle
2/24/2020
Scott S. VERIFIED CUSTOMER
This is the second time in a row that I asked for the car to be washed and it wasn’t. It begs the question... what else was not done?
2/23/2020
Arlene M. VERIFIED CUSTOMER
George was polite and knowledgeable.
2/23/2020
Ruben P. VERIFIED CUSTOMER
George was very courteous and professional. He made sure I was satisfied with the work performed and I was happy (unfortunately I missed a small area to request to be buffed out which my wife noticed, hopefully George and/or Adam can help me out). Overall, I would highly recommend this dealer to anyone for their services.
2/23/2020
Tony B. VERIFIED CUSTOMER
Extremely fast and efficient service. Thanks George!!
2/23/2020
Jennifer P. VERIFIED CUSTOMER
I dropped car off at 7:30 am appointment in Friday and waited all day for an update. I was never called . I had to call the service department to get an update . My salesperson had left for the day and the other sales person found my paperwork and told me they needed to keep my car one more day for further inspection. I was told when I dropped my car off that it may take more then one day to inspect but I would have liked to have an update late Friday afternoon letting me know my car wasn’t ready .
2/23/2020
Carlos C. VERIFIED CUSTOMER
Love, love, love Chino Hills Ford. Drive over 20 miles just to go there. Service Agents are fabulous! Jessica and Josh are the best!! They make it so easy and quick. The mechanics are awesome, very thorough! Quick Lane is my favorite! I do not take my cars anywhere else. Definitely worth the drive. Superior service!
2/23/2020
Rick G. VERIFIED CUSTOMER
Jessica always gives great customer service.
2/22/2020
Jeremy S. VERIFIED CUSTOMER
She’s very nice and a great representative of your company
2/22/2020
Cindy G. VERIFIED CUSTOMER
It seems the service performed is fine but my car was pretty clean when it went in and the entire back of it was apparently wet at some point because it was completely water spotted when I picked it up.
In the past other dealerships wash the outside when taking it in for any service.
2/22/2020
Frank Z. VERIFIED CUSTOMER
Multipoint inspection wasn’t done at all even though I was told it would be done. No inspection report. This is the 2nd time out of 3 times I’ve been in Chino Hills Ford that this wasn’t done after being told it would be.
2/21/2020
Joaquin F. VERIFIED CUSTOMER
Every time I bring the van in, I have a great experience.
2/21/2020
Eric W. VERIFIED CUSTOMER
Adam never fails. He is always professional and takes excellent care of my vehicle. Because of Adam and Jessica I would never take my vehicle anywhere else.
2/21/2020
John M. VERIFIED CUSTOMER
Service was thorough and pleasant
2/20/2020
David M. VERIFIED CUSTOMER
In a difficult situation, ultimately it was handled, and I appreciate that
2/20/2020
Ignacio P. VERIFIED CUSTOMER
Thank you Jim and Adam for their help. They were courteous, friendly and quickly handled my truck key issue very professionally. Thanks again.