Adam was very courteous, he listened to my concerns and he followed through with my request. Adam kept me informed and called me when my truck was ready. A+ for Adam. I will be back for all my trucks needs. Thank You Chino Hills Ford.
2/20/2020
Stephen P. VERIFIED CUSTOMER
Joshua is only one I see when I go in for service he is very good and very helpful!
2/19/2020
David S. VERIFIED CUSTOMER
Jessica is always personal and very detailed in conversations to provide excellent service. This is the difference between wanting to take my car in for service or viewing this as a obligation that most would not want to deal with. Thank you for making every visit great.
2/19/2020
Jacklyn W. VERIFIED CUSTOMER
Yesterday the screen went black when pulling into a parking space. When I pulled out about an hour later it was blue again. It has done it only once so far. I don’t have a ride to drop it off again right now so I will wait to see if it happens again. I don’t know if it is possible to happen only once if it is really a programming issue.
2/19/2020
Octavio C. VERIFIED CUSTOMER
Jessica is always very helpful and professional and goes out of her way to make sure everything gets done properly and that’s why I keep choosing chino hills ford.
2/19/2020
Cristian R. VERIFIED CUSTOMER
Great customer service
2/19/2020
Dustin H. VERIFIED CUSTOMER
I was told it should take just over an hour for my car to be ready and it was even faster. Greeted at my car as soon as i pulled up. Great service today.
2/19/2020
Jason K. VERIFIED CUSTOMER
Adam is awesome as usually, and very helpful
2/19/2020
Rick G. VERIFIED CUSTOMER
Jessica was very helpful and courteous.
2/18/2020
Roy H. VERIFIED CUSTOMER
Great job. Arrived after 7am, they said give them about two and a half hours and it will be ready. Contacted me shortly thereafter to tell me my tires had a nail and screw in them. They told me what it would take to repair if needed and that they would contact me if anything else was necessary.. The tires were not punctured and they completed the service in just over an hour. Thank you.
2/17/2020
Dorothy R. VERIFIED CUSTOMER
J J was great
2/17/2020
Sharnae F. VERIFIED CUSTOMER
I am always satisfied with the outstanding service I receive at Chino Hills Ford. I always ask for Joshua Newman because I feel confident my car will be taken care of and Mr. Newman’s level of customer service is above and beyond. He is always professional and communicative about what’s going on and when my vehicle is ready. I don’t work near the dealership any longer, however I made the 30 plus mile trip even though I have a dealership closer to me because of the level of customer service and efficiency at Chino Hills Ford.
2/17/2020
Debbie S. VERIFIED CUSTOMER
I've had very good service each time I've come in!
2/17/2020
Christine M. VERIFIED CUSTOMER
George is the best! I trust him.
2/17/2020
Paul L. VERIFIED CUSTOMER
Always great service. Thanks
2/16/2020
Walter G. VERIFIED CUSTOMER
Excellent service
2/15/2020
Jim H. VERIFIED CUSTOMER
He did forget to reset the oil usage digital readout.
2/15/2020
Victoria C. VERIFIED CUSTOMER
Thank you
2/15/2020
Astolfo C. VERIFIED CUSTOMER
There was some oil spilled on the engine compartment then it was washed off and water was left over the engine valve cover and coils and under the intake so I asked the service advisor if he can ask the technician to blow the water off and he said he would and I asked if it could be documented and he said no because he had closed the ticket out so I talked to the service manager and he told him to document the incident
2/15/2020
Jared P. VERIFIED CUSTOMER
The truth... I bought my 2017 super duty from upland ford, I went there for my first “free” service and it didn’t go well. Chino hills ford ended up doing my first service and has done every service including today’s 60k service. I’m willing to go wherever I get the best service from and chino hills ford hasn’t given me a reason to look elsewhere.