Service is good:
Greeting at drive up good.
Service in general good.
Phone reception poor.
Answering calls is very bad.
1. Calls are often disconnected.
2. Pages are never answered by intake coordinater
Therefore calls are lost or disconnected.
3. Questions regarding service status cannot be anseredd
4. Noone comes on line to see if call was answered.
I had to dtive to the dealership to find out if my car was ready.
This is not the first time that inquires about status could not be obtained
So unfortunately the service personal did great service on the car but your reception and Coordination of communication truly needs revamping because it truly impacts the overall experience.
1/10/2020
Mike N. VERIFIED CUSTOMER
The repairs on were vehicle were as usual done correctly.
I was disappointed that a gold colored disk went missing from the key ring I left.
I came back to ask if anyone had found it, but so far no word back to me.
Mike N
1/10/2020
Lisa M. VERIFIED CUSTOMER
Great fast service
1/10/2020
Joseph A. VERIFIED CUSTOMER
He was very helpful.
1/10/2020
Tim F. VERIFIED CUSTOMER
Great service
1/10/2020
Mike Z. VERIFIED CUSTOMER
Na
1/10/2020
Kelly L. VERIFIED CUSTOMER
Adam was very helpful and always kept me in the loop, which I appreciated!
1/10/2020
Elizabeth R. VERIFIED CUSTOMER
Well, Gordon **** hasn't contacted me as your chino hills technicians damaged the red cover on the battery terminal in our 16 fiesta st. Gordon said he'd order it today, Wednesday January 8. I was hoping you'd mail it to me to help me avoid driving all the way to the dealer just to pick up the part you see. My husband can install it as its quite simple. We were also told about 6-7 months ago when we took the fiesta fire service due to the battery not charging, that the battery was being replaced as ight was still covered under warranty. According to the service advisor from 1-7-20, the battery was never replaced as when he inspected it, he could clearly tell the battery was a factory stock one. We don't appreciate being lied to and your sakes manager Bryan Mendes can vouch for our honesty.
1/9/2020
John S. VERIFIED CUSTOMER
Very professional and helpful.
1/9/2020
Janet A. VERIFIED CUSTOMER
Friendly and courteous. Kept me updated on my car and even had my car washed and I didn't even have to ask.
1/9/2020
Elaine W. VERIFIED CUSTOMER
Joshua's customer service was exceptional! Looking forward to submitting a survey.
1/9/2020
Carmen A. VERIFIED CUSTOMER
It was very good .he was nice with me ... good guy...I’m happy with car’s jobs done also was so fast and good ??????
1/9/2020
Robert M. VERIFIED CUSTOMER
Humberto was awesome
1/9/2020
Ryan A. VERIFIED CUSTOMER
Josh was very kind and knowledgeable, they under promised and over delivered!
1/8/2020
David T. VERIFIED CUSTOMER
Jessica checked me in ask if I needed a ride. I said I would wait for my car she keep informed about how long a wait.
1/8/2020
Daniel F. VERIFIED CUSTOMER
As always Joshua Newman was extremely courteous and provided me with top notch service.
1/8/2020
Barbara W. VERIFIED CUSTOMER
He was very pleasant. He helped get our recall taken care of besides getting our oil changed. Car was also done when promised!
1/8/2020
Bill W. VERIFIED CUSTOMER
Jessica and the entire Quick Lane service team is always very helpful and professional.
1/7/2020
Leonardo A. VERIFIED CUSTOMER
Thank for your service. The shuttle service was beyond what we expected. It made our day. ????