When arriving to drop-off my truck, I waited for a person to direct me where to go. Nobody showed up so, I walked in and stood there waiting for someone to say something to me! Nobody said anything to me. I then walked up to the desk and said, I’m here for an appointment. Besides that the service was outstanding! Sorry about the complaint. I work in a public service environment type of job...So, I micro-manage certain things!
Thanks’
Mark N
12/25/2019
Greg V. VERIFIED CUSTOMER
Yes completely
12/24/2019
Yolanda G. VERIFIED CUSTOMER
From beginning to end, my experience was as smooth and pleasant as possible. Adam was a great help throughout the process. He kept me informed every step of the way! Thanks, Adam!
12/23/2019
Humberto B. VERIFIED CUSTOMER
Very kind and professional.
12/23/2019
Albert P. VERIFIED CUSTOMER
My car was returned w/ items that weren’t mine. I went for a passenger side airbag recall. They lights inside won’t turn off. I was offered a rental car but I have to pay for gas and put a $50 refundable deposit. I just filled up my car. Why would I pay for gas for a rental plus having to wait for a rental car deposit refund for poor mechanical work done on my car. Ford Chino Hills mechanic did a poor job and now I have to wait 2-3 days to get my car back. I’m not picking up the rental. It’s going to cost me more to have it.
12/23/2019
Manuel M. VERIFIED CUSTOMER
Done right and efficiently
12/22/2019
Eric M. VERIFIED CUSTOMER
George went above and beyond to ensure my satisfaction. He researched the best solutions for me prior to giving me recommendations. It's that attention to detail that consumers value and trust when they spend about to make large investment into their automobile
12/22/2019
Salah M. VERIFIED CUSTOMER
Well done
12/22/2019
Gilbert H. VERIFIED CUSTOMER
Jessica was friendly, courteous, and kept me up to date on my vehicle.
12/22/2019
Arthur M. VERIFIED CUSTOMER
Jessica is always great with my car and knows what needs to be done.
12/22/2019
Michael C. VERIFIED CUSTOMER
Service always great with Josh
12/22/2019
Lorraine J. VERIFIED CUSTOMER
I was a wait customer but wasnt told car was reasy until i saw it parked outside the service area.
My vehicle key was removed from my key chain without permission then told my key chain was left inside my vehicle. I was told it was for liability yet the key was left in the car which was also unlocked . No effort to put the key back on.
12/22/2019
Mary A. VERIFIED CUSTOMER
Excellent Services!!!
Very professional!!
12/21/2019
Helen Q. VERIFIED CUSTOMER
Jessica was wonderful very polite
12/20/2019
Jose V. VERIFIED CUSTOMER
Raudel Macias is a great service representative. I had a really easy and great experience with this great individual.
12/20/2019
Asma Z. VERIFIED CUSTOMER
Excellent ! He treat his customers as they are his family. Thank you
12/20/2019
Justin/Christin W. VERIFIED CUSTOMER
He was beyond helpful and patient with me and my questions
12/20/2019
Ryan C. VERIFIED CUSTOMER
Adam Swaim is the best service advisor I have dealt with. Our van needed major service and took a few days to complete. He gave us frequent updates and explained to us what needed to be done. He provided us with a loaner car which we desperately needed. I can’t than Adam enough. When we need our car serviced again, it will be at Chino Hills Ford. Thank you!
12/20/2019
Noe S. VERIFIED CUSTOMER
Rauldel always have good customer service thanks
12/20/2019
Joe O. VERIFIED CUSTOMER
Josh was very helpful and on top of everything.
He kept me updated throughout the process and was a pleasure to work with