I had a problem from the previous appointment brought it back in to have it fixed was taken care of promptly
11/19/2019
Luis H. VERIFIED CUSTOMER
Technicians here at your location are not well trained nor probably now their trait. I have been taking my car here since i took it out your lot and everytime i take it for service your technician either does not fix the issue originally taken in for or it comes out with same issue or/and additional issue. Ridiculous, feel bad for George because he is the middle man here. I am working on a case with an attorney to fix this issue.
11/18/2019
Cecilia M. VERIFIED CUSTOMER
4 hours for an oil change is a bit much!
11/17/2019
Stravon W. VERIFIED CUSTOMER
I am appreciative that he was able to meet my service needs in a timely manner and kept me informed through the whole process.
11/17/2019
Roxanna K. VERIFIED CUSTOMER
Satisfied customer
11/17/2019
Salvador R. VERIFIED CUSTOMER
Five stars! George Kasem went above and beyond when assisting us with our car issue. We will absolutely seek his help in the future. Excellent service!
11/16/2019
James G. VERIFIED CUSTOMER
I had to come in from Laguna Niguel because the spare key that came with my new van did not belong to my vehicle.Andrew the salesman told me to come in to get a new key made and your dealership didn’t have a new blank key. One had to be gotten from another dealership in Riverside. It took a total of 3 hours before I was done. All because I was given a spare key that didn’t belong to my vehicle. How did that happen? Who dropped the ball?
11/16/2019
Reynaldo N. VERIFIED CUSTOMER
Professional and quick service.
11/16/2019
Ami-Ray C. VERIFIED CUSTOMER
Josh was very attentive and provided updates about the status of my car.
11/16/2019
Paul C. VERIFIED CUSTOMER
Raider and Felicity were very helpful and quick with answering all of my questions and addressing all of my concerns
11/15/2019
Quang N. VERIFIED CUSTOMER
The customer service was extraordinary. They went the extra mile to provide us services. They made us feel comfortable.
11/15/2019
Spencer B. VERIFIED CUSTOMER
I enjoy working with Jairo as he has been reliable for my service needs
11/15/2019
Nancy O. VERIFIED CUSTOMER
Thank you
11/15/2019
Maria B. VERIFIED CUSTOMER
George was super helpful!
11/15/2019
Maria B. VERIFIED CUSTOMER
George was amazing. Very helpful.
11/15/2019
Jimmy M. VERIFIED CUSTOMER
Thank you for all the updates and when was vehicle was ready to pick up. Thank you for all your help and very happy!
11/15/2019
Greg S. VERIFIED CUSTOMER
Service was fast and friendly
11/14/2019
George M. VERIFIED CUSTOMER
You guys rock,see you next oil change,George M
11/14/2019
Maelynn H. VERIFIED CUSTOMER
Raudel is great and always takes care of me and my car needs!! However I recently got my windshield replaced at CH Ford due to a bad window seal. The windshield was replaced and when I picked it up the company/individual who completed the job did not clean up after themselves. If they would have cleaned my dash they would have seen that while the windshield was removed a bird pooped on my dash. So when I picked up my car and was about to drive off I saw the poop. I went inside and Raudel had my dash cleaned and the poop as well.
11/14/2019
Yung M. VERIFIED CUSTOMER
Raudel Macias understand the meaning of customer service. He has always paid attention to the urgency of having my vans serviced promptly. He is a valuable employee to FORD.