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Real Reviews from VERIFIED CUSTOMERS
Rick B. VERIFIED CUSTOMER
Adam is very knowledgeable and quite helpful with suggestions on what services need to be performed on my car. AAA+++ THANKS!
8/1/2020
Leandro H. VERIFIED CUSTOMER
From the day we showed up to look at an F150,ordering the vehicle,the service throughout was great. Great Team at Chino Hills Ford.
8/1/2020
Debbie S. VERIFIED CUSTOMER
Very pleased with your service department!
8/1/2020
Andiamo A. VERIFIED CUSTOMER
Very good service they are very nice and customer oriented. Thank you the crew in service Josh and Jessica go above and beyond. Tony Campbell Vice President Andiamo Logistics, Inc.
8/1/2020
Robert L. VERIFIED CUSTOMER
Thank you.
7/31/2020
Christine M. VERIFIED CUSTOMER
Great service with updates while I waited. Very friendly. I traveled from Newport Beach for this service based on my prior experiences at this service department.
7/31/2020
Buwon C. VERIFIED CUSTOMER
He is very good. Fast support
7/31/2020
Paisley V. VERIFIED CUSTOMER
Adam did great in getting our warranty work completed. There seems to be an issue with the phone system at the dealership as every time we call it seems to get disconnected. A new phone system would be more efficient for everyone. Additionally, the finance people are great at selling maintenance and warranty products, but they need to be more knowledgeable about the programs they provide as we had to pay for synthetic oil which wasn’t included in the plan and we were not aware. There is also a deductible for the extended waterworks that was never told to us. The two Departments need to come together so they are on the same page for a better customer experience. You walk out with the new car believing your payment includes what is needed and then when hit with the you owe at service pick up is quite a bummer. Poor Adam and the others have to deal with the unhappy customers upon picking up their vehicles which isn’t fair. I hope this helps with the customer service at the dealership as I am a long time customer and have referred many and I want to keep coming back myself.
7/31/2020
Ivan A. VERIFIED CUSTOMER
Very professional and always stayed on top of things
7/31/2020
Armando B. VERIFIED CUSTOMER
Thanks
7/30/2020
Azucena T. VERIFIED CUSTOMER
Very poor service. My car was brought to the service dep't of this dealership. Was checked said nothing was wrong. nobody called that It was ready for pick up. When I got there I was passed on from one front person to the back who seemed deaf but not yet did not hear my question who or where am I supposed to go to check out my car. People seemed busy but no customer was there? I was the only one claiming my car. This is always a bad experience going to this dealership. I tried it the second time and confirmed to myself NEVER will I do business with this dealership. BAD, BAD, BAD!!!
7/29/2020
Keith R. VERIFIED CUSTOMER
Jessica was very nice and very professional. It was a pleasure dealing with her.
7/29/2020
Ericka T. VERIFIED CUSTOMER
I was satisfied with the overall service Raudel did a excellent job with keeping me informed and updated with my car .
7/29/2020
Jesse A. VERIFIED CUSTOMER
Adam Is one of the best customer service reps I have ever worked with. He does an outstanding job. He always makes sure that my needs with my vehicle are taking care of. I really appreciate his professionalism. Jesse A
7/29/2020
Bryan M. VERIFIED CUSTOMER
Rodel and team were great. My first time using you and I will continue to do so.
7/29/2020
Phillip V. VERIFIED CUSTOMER
Good communication
7/29/2020
Doug B. VERIFIED CUSTOMER
Raudel did a great job with setting up our repair , he stayed in contact with the estimate and got everything repaired that was needed
7/29/2020
Sally O. VERIFIED CUSTOMER
The young man who greeted me and young lady who wrote my order were outstanding. I’m needing help with blue tooth or something electrical. No one is available in Chino Hills to help.
7/28/2020
Leah D. VERIFIED CUSTOMER
Job well done as usual, Josh was great again!
7/28/2020
Vince W. VERIFIED CUSTOMER
Brought my vehicle in three or four weeks ago because it was running rough. They did a tuneup and a service. When I got it back it ran good for about a week. Then started shuttering and the light came on again. When I brought it back in, suddenly I need a whole new engine. Was a little floored. I probably will check around. Wasn’t planning on putting that kind of money into my vehicle, when I plan on retiring in three or four years.
7/28/2020