I asked for a car wash with my service. The car was not washed.
However, Jessica is friendly, fun, and very helpful. I will return to Chino Hills Ford for my next service.
11/1/2019
Covah S. VERIFIED CUSTOMER
Very quickly recognized what needed to be done.
11/1/2019
Brian T. VERIFIED CUSTOMER
Very pleasant, very professional.
11/1/2019
Alfredo M. VERIFIED CUSTOMER
My fleet was finished out of service in a timely manner. It pays off to show up during a slow day.
10/31/2019
Patricia T. VERIFIED CUSTOMER
First class...I felt valued
10/31/2019
Daniel S. VERIFIED CUSTOMER
George as always was fantastic.
10/31/2019
Yung M. VERIFIED CUSTOMER
Raudel Macias, is always providing exceptional service with customers vehicle needs.
10/31/2019
Stella M. VERIFIED CUSTOMER
Why do u make an appointment bring it in at 7am & the problems are diverted to the next week.
10/31/2019
Abraham S. VERIFIED CUSTOMER
As always, Raudel’s service is consistently excellent in delivering great customer service. Thank you
10/31/2019
Virginia B. VERIFIED CUSTOMER
Excellent service provided by Joshua
10/31/2019
John P. VERIFIED CUSTOMER
Went in for the TCM extended warranty tells me I should replace the fuel pump because when they replace the TCM it will cause problem to the car and it might not start. After they replace the TCM and reprogrammed the car it’s best to replace the fuel pump, called ford they said they don’t think one has to do with the other. Didn’t do the recommended fuel pump replacement which he tried to charge me 1859 dollars and the car starts and works fine. Plus I had to call 3 times just to find out when my car would be ready. And at the end of the day Monday he says it wi take 2-3 days people have to work and should have told me this when I dropped off the car or the 2 times I called to ask about the car not at the end of the day. I am going to report all of this ford head quarters
10/31/2019
Edd B. VERIFIED CUSTOMER
Him and Adam did a great job. They are both assets to Chino Hills Ford. You can tell them I said so
10/31/2019
Eleanor B. VERIFIED CUSTOMER
Hi: My name is Julie S. Bodwell. I have recently
Taken over my mom’s Ford C-Mac Hybrid.
She has issues with Vertigo. Can no longer
Drive her car which she loved so much. I am now
Taking full responsibility for her car. I constantly
Receive excellent care from Jessica Baker. She’s on
Top of her job. Never waivers. I had a issue with my
Small battery in the trunk this past weekend and had
To be towed in Monday from Hamner Tow. Wade was
Also very helpful in my situation. Arrived at Chino Hills
Ford around 7:30 am. After putting in my new battery
and giving my mom’s car her Lube, Oil, and Filter, tire
Check and rotation “The Works”. I was back on the
Road by 9:30 am. Thank You ???? Chino Hills Ford
Once again for all your help.
Sincerely
Julie S. Bodwell
Eleanor V. Bodwell
Happy Halloween ???? ????
Have a great day
10/30/2019
Steve M. VERIFIED CUSTOMER
N/A
10/30/2019
Julie A. VERIFIED CUSTOMER
My husband and I enjoy working with Adam, he makes the process easy and we feel like he cares about us as a customer.
10/30/2019
Jonathan F. VERIFIED CUSTOMER
Joshua was easy to work with. He was honest and straight forward.
10/30/2019
Charleen K. VERIFIED CUSTOMER
Very good
10/29/2019
James R. VERIFIED CUSTOMER
From the time one enters Chino Hills Ford Quick Lane, hospitality courtesy and customer focus is paramount. Most auto service contacts are stressful. QUICK LANE with Joshua is a pleasant and stress free experience. Thanks, Josh.