Jairo Jasso did a great job of keeping me informed about the status of my car.
10/7/2019
Stephanie S. VERIFIED CUSTOMER
Thank you Adam for taking care of my parents Ford Explorer ! Adam was patient , kind and super friendly to us
10/7/2019
Harriett M. VERIFIED CUSTOMER
On the phone I was told our radio was currently covered under warranty. When we drove to Chino Hills Ford from Corona (spouse following in another car; we were planning on leaving the car for the day to repair) for our 7am appointment we found out it was not currently covered. It was a wasted trip
10/6/2019
Jiatong Y. VERIFIED CUSTOMER
The service is very faster and well
Thanks
10/6/2019
Luis V. VERIFIED CUSTOMER
Great quick service
10/6/2019
Matt M. VERIFIED CUSTOMER
George was great
10/5/2019
Julio A. VERIFIED CUSTOMER
Jessica’s participation in my service was very satisfactory, but she got involved only, because the two service techs (George and another tech) were on the phone and totally ignored me and another customer. Another of your employees approached us and escorted us to the tire unit where Jessica is assigned. The other thing that soured my experience was, the amount of the charge for labor ($320) to install a $44 part I bought my explorer at CHFord in 1997 and have always brought it to CHF for any needed service. First time I’ve felt cheated.
10/5/2019
Joe C. VERIFIED CUSTOMER
Iknow when Ive had the works service done before they rotated the tires and checked the brakes and reported they didnt say they did this this time and made no notation as to the brake condition. Didnt relize this until after I got home. Other than that all fine got me right in and out and were pleasant to deal with.
10/5/2019
Erica A. VERIFIED CUSTOMER
Excellent service from everyone ????
10/5/2019
Sergio M. VERIFIED CUSTOMER
JJ in service is very professional and knowledgeable, that’s why I only deal with him.
10/5/2019
Kurtis B. VERIFIED CUSTOMER
So I was being helped by one employee and once he found out that I had an appointment he escorted me to another employee. The other employee was helping someone at the moment and he asked the first employee if they would switch real quick so I would be helped right away but the first employee looked at me then at the second employee and said no he can wait
10/5/2019
Daniel F. VERIFIED CUSTOMER
I really appreciate the great service you provide. Especially thanks to Joshua Newman, he is definitely one of your best assets!
10/4/2019
Marty S. VERIFIED CUSTOMER
Friendly, prompt with checking in vehicle, kept me informed and called when car was done.
10/4/2019
Arturo J. VERIFIED CUSTOMER
Raudel is a great customer service representative
10/4/2019
Terry K. VERIFIED CUSTOMER
Great service !’
10/4/2019
Garrett K. VERIFIED CUSTOMER
great experience and service with/from adam.
10/4/2019
Kyung K. VERIFIED CUSTOMER
Service manager was nice and service was completed quickly.
10/4/2019
Yung M. VERIFIED CUSTOMER
Raudel Macias always delivery value service. However, the work performed by the mechanics are not at quality standard because I have brought back the vehicle many times because it wasn't done properly (alignment).
10/3/2019
Yung M. VERIFIED CUSTOMER
The service adviser Raudel Macias provided excellent customer service from the start to finish. However, the work performed on the vehicle was very poor. The van was returned dirty inside and outside with mechanical grease...it has happened many times.
10/3/2019
Edward W. VERIFIED CUSTOMER
I look for Jessica because she always gives outstanding service (even without coffee????). She let's you know you are family and she cares. She is always upfront and honest with what you need and don't need. The #1 reason why I come back, she remembers who you are with a smile. I will drive far for outstanding service and I used to. Jessica has made your dealership my home dealership for service.
If you want more, you can contact me. ****-****-xxxx
Thank her for me and my wife
Edward & Marites Walton
Yes my wife loves her????