Had my fuel filter and oil/filter change at your dealership location. I noticed my new oil filter has oil drips all down the side of the filter. How did I think to look? Because my driveway has oil drops on the concrete now!! I mean how sloppy can your employees be? Something so simple that I take to the “Ford Dealer” to have completed by “ master mechanics.” This makes me very upset and question myself about every returning to your dealership for new vehicle or services. $419.00 Only to come back home with oil stains on my clean driveway.
9/29/2019
Arnel B. VERIFIED CUSTOMER
Service advisor was great but process leading prior to service was lack luster and needs improvement. Like other consumers, I arrived at the dealership 10 mins prior to opening and was 6th in line, thinking advisors would service consumers based on arrival but no that didnt happen. You have service advisors that disregarded my presence and helped others that arrived at the dealership after me. Nobody was asked if they had an appt and I sat in my vehicle 10 mins until an advisor came to assist. Consumers arrive early at a dealership srvixe area assuming that is first come first serve basis but your dealership proved that customer service is not a priority and I know this survey will be places aside and no actions will be taken.
9/29/2019
Maria J. VERIFIED CUSTOMER
Very prompt, professional, well done.
Thank you very very much.
Maria J
9/29/2019
Rita G. VERIFIED CUSTOMER
Thanks for fixing my van. So far no issues.
9/29/2019
Michael C. VERIFIED CUSTOMER
It’s always a pleasure to have Adam as my service advisor
9/29/2019
Paul L. VERIFIED CUSTOMER
Always good service. Thanks
9/29/2019
Richard C. VERIFIED CUSTOMER
Raudel,
was knowledgeable and showed he cared with excellent follow up. You should put him in management!
9/28/2019
William K. VERIFIED CUSTOMER
George did a great job. I was pressed for time and had a difficult situation, he handled it professionally and was very sensitive to the difficulties that I was having.
9/28/2019
Hector M. VERIFIED CUSTOMER
Excelent service, I'm very happy with you guys.
9/27/2019
Nina H. VERIFIED CUSTOMER
I enjoyed the experience, very professional and staff were very nice.
I will definitely bring my vehicle back for any future service.
9/27/2019
John B. VERIFIED CUSTOMER
Michelle provides great service
9/27/2019
Mike B. VERIFIED CUSTOMER
He was great! When I dropped off the car he was nice enough to drive me back home since the shuttle van been back for sometime. He was the best!
9/27/2019
Maria G. VERIFIED CUSTOMER
I loved how he received you with a friendly smile, I was having a horrible day but the way he greeted me changed my day for better. Thank you so much for your friendly service.
9/26/2019
Daniel S. VERIFIED CUSTOMER
George is one of the main reasons I continue to go back to Chino Hills ford.
9/26/2019
Jimmy D. VERIFIED CUSTOMER
Very helpful
9/26/2019
Regina K. VERIFIED CUSTOMER
Adam was very professional and kept me updated with my car’s progress.
9/26/2019
Salah M. VERIFIED CUSTOMER
I love the service
9/26/2019
Linda C. VERIFIED CUSTOMER
Great service
9/25/2019
Jason A. VERIFIED CUSTOMER
Good service. Friendly staff
9/25/2019
Justin L. VERIFIED CUSTOMER
Jessica was the best service rep that I have ever worked with. She has an amazing personality and knows her stuff.