Michele is ALWAYS ready to help and provides top notch customer service. She is knowledgeable in all-things-Ford (at least it appears to me that way!) and, therefore, provides me with confidence that my Ford will be repaired fully. Michele is great!
8/27/2019
Thomas K. VERIFIED CUSTOMER
Thanks the writer was very helpful and nice.kept me updated
8/26/2019
Curtis D. VERIFIED CUSTOMER
Thank you for getting my car back to me as soon as possible. Thanks to Raidel for a job well done.
8/26/2019
Amalia V. VERIFIED CUSTOMER
Team was friendly and efficient! The shuttle diver was on time, polite and friendly.
8/25/2019
Charina R. VERIFIED CUSTOMER
Joshua is friendly and provided great customer service. He answered my questions with expertise. Great guy!
8/25/2019
Mark A. VERIFIED CUSTOMER
When I picked my truck up I noticed that it smelled a little like oil smoke. After looking under the hood I realized that however added oil to the truck was just a little sloppy. That alone is not that big of a deal. Tonight though I had the fuel line on the upper fuel filter come loose while I was driving. This sprayed fuel all over the motor, truck and ground before I was able to stop. Luckily the truck was not hot. I have pictures. The clip on the fuel line was not pressed down. So after a little bit of driving and fuel pressure it came off the fuel filter.
I pay you guys a premium because I don’t have time to do this work. I expect premium service for what you charge for an oil and fuel filter change on a diesel.
My truck is now covered in diesel. Was a very clean truck. ****! Not sure I will ever get the smell out let alone the potential damage to the paint. I guess I am lucky it did not catch fire.
8/24/2019
Paul B. VERIFIED CUSTOMER
Michelle is great, no issues on the customer service side. However, my rear view camera is acting up now. It flashes shots of the back and flickers in and out with bright flashes in between
8/24/2019
Gary O. VERIFIED CUSTOMER
George got the repair completed
Good job
8/24/2019
Yi E. VERIFIED CUSTOMER
Very friendly and helpful. Not happy with the amount of money we had to spend but not George’s fault.
8/24/2019
Brian B. VERIFIED CUSTOMER
Michele was great and very helpful.
8/24/2019
Ruben R. VERIFIED CUSTOMER
Michele was very helpful from the start to the quote and delivering the truck back to me ahead of the time I thought it would take.
Thank you Michele,
Ruben R
8/24/2019
Noe/Maria S. VERIFIED CUSTOMER
Michelle and rauldel nice personality and faster on my service 1 to 10 satisfied is 10 ok good job guys
8/24/2019
Ryan R. VERIFIED CUSTOMER
George was perfect
8/24/2019
Melissa M. VERIFIED CUSTOMER
Everything was taken care of quickly and efficiently
8/23/2019
Scott H. VERIFIED CUSTOMER
Michele did a great job of communicating what was going on with my car. She assured me that she would do all she could for my benefit and she delivered on her commitments. She is awesome and deserves a raise.
8/23/2019
Joshua C. VERIFIED CUSTOMER
Quick turnaround
8/23/2019
Hunter S. VERIFIED CUSTOMER
Jessica was awesome. Couldn’t ask for a better experience.
8/23/2019
David M. VERIFIED CUSTOMER
Adam always does his best to try and keep me happy. It’s not an easy job as there can be many complex issues. Its been great to have Adam as he understands the history
8/23/2019
Dennis B. VERIFIED CUSTOMER
The service writer, the service manager were great and went out of their way to get me in for my engine warning light. My engine warning light had come on approximately 250 miles earlier in Las Vegas. I went to Team Ford and they updated pcm code. After leaving Las Vegas and driving 200 miles the engine warning light came on again. I went to Chino Hills Ford . The same code came up. They replaced the egr valve. I drive approximately 300 miles and the engine warning light came on again. My Ford Truck is back at Team Ford and has been there for two days the service writer said they are going to replace the egr valve again. A bad new valve? The people are great but l am concerned about driving across the desert.
8/22/2019
Vernon T. VERIFIED CUSTOMER
Raudel Macias was very attentive in addressing my concerns about the F3 50 super duty. Any inconvenience to me , he provided a viable solution for me. Raudel kept me in the loop on the status of the repairs being done as well. All of this, was very much appreciated. No check engine light on so far, so I am very satisfied. Thanks ... Vern Toy