She explained to me what is recommended and made sure I get my shuttle ride back to the dealership
7/31/2019
Anthony/ Julie. VERIFIED CUSTOMER
Very professional Michelle did great
7/31/2019
Kevin G. VERIFIED CUSTOMER
Your amazing!
7/30/2019
Michael R. VERIFIED CUSTOMER
Adam was very professional. Vehicle was ready when he said and he kept in touch via text during the day. Nice job
7/29/2019
Janice E. VERIFIED CUSTOMER
Michelle advised me of need for tires and gave some choices. Also said you price match so that gave me good info to research while I save up. She was friendly and helpful .. she even gave me a discount on the oil change which I really appreciate! Thank you!
7/28/2019
Gabriel I. VERIFIED CUSTOMER
You guys are Fantastic, keep it up!
7/28/2019
Marcie L. VERIFIED CUSTOMER
Michelle Palmer and the service team are very professional and courteous. Unfortunately the matter of which my vehicles have had service have nothing to do with the team but the quality of the Ford product. After two Escape purchases each having multiple issues with many many days in the service bay, have led me to never ever purchase a Ford product again. I have an open case for consideration of a buy back and am waiting for the decision.
7/28/2019
Blake W. VERIFIED CUSTOMER
Thank you for having my Explorer done much earlier then expected
7/27/2019
Steven R. VERIFIED CUSTOMER
Michelle and Adman were very helpful too! Both of them answered all my questions in full and kept me informed through out.
7/27/2019
Cali C. VERIFIED CUSTOMER
We brought the car in to have the nab system updated as it was not showing roads in our community. They said we needed a firmware upgrade, we paid for that and it did not fix the problem. Now they are saying we have to pay more money for a new map card. I didn’t need to update the NAV system. I wasted money and time and I’m very frustrated with the whole situation now. $200 that I did not need to spend right now.
7/27/2019
Pablo/Elena S. VERIFIED CUSTOMER
Great customer service adam swain very helpful
7/27/2019
Carl N. VERIFIED CUSTOMER
Thankful for good service!
7/27/2019
Ofelia V. VERIFIED CUSTOMER
Excellent service and follow-up.
7/27/2019
James P. VERIFIED CUSTOMER
Just a suggestion, when calling customers to let them know there car is ready it would be a good practice to let them know that if they need shuttle service back dealer it is available to customers within a certain range of the dealership and that way if a ride is required it can be set up at the time of call letting the customer know their car is ready. Rather than the customer having to call back and inquire if that service is offered.
7/27/2019
Richard Y. VERIFIED CUSTOMER
Had a good experience with Michele
7/27/2019
Daniel L. VERIFIED CUSTOMER
Very satisfied
7/27/2019
Michele J. VERIFIED CUSTOMER
Please have the Service Manager to contact me to discuss my experience today. I am not happy and plan not to return to your dealership.
7/27/2019
David F. VERIFIED CUSTOMER
Raudel is amazing to work with!!!!
7/27/2019
Jose A. VERIFIED CUSTOMER
The rear passenger window needed work and I was quoted $594 plus tax which is high, but that is your price, okay I get it I do not have to do the work. But when I said NO!! he insisted and asked me if I was sure, that the window was halfway up, and told me that there were rivets that needed to be removed, etc. Not true, so my trust in your service department and dealership is completely shot right now. I got an estimate to fix it with a new part for just over $200 and was repaired for $75 by fixing the old part, both less than an hour of work. I looked it up on U-tube, no rivets. In addition, when I had my rear brakes serviced earlier this year, I was not told or advised to fix my front brakes, which would have saved me money by not replacing my rotors during this service.