Adam was extremely nice. Due to the fact that no "work" was actually done on my car today and I have to return with my vehicle because there is not a technician available to do the work to the holiday is not creating completely satisfied customers. I was well aware of the specific problem and advised associate when I made the appointment, and when I arrived at the dealership. I have 2 young children and now I have to be without my car again with the possibility of 1-2 days of work without my vehicle, again. I made specific arrangement to have another a family available to have the car taken care at this appointment, now "if a loaner car is available" I will have to rent a car while my vehicle is repaired. As well when I returned home today, I found a recall repair notice in my mail. Other dealerships have always notified and fixed these without specific request when I have taken my car in and not one person informed me or was aware of this recall today. I have never had an experience where a "diagnostic" test was and no person available to repair. If technicians were unavailable due to the holiday, I would have preferred to wait in terms of my appointment date than having to have multiple appointments a week apart.
11/22/2016
FELICIA M. VERIFIED CUSTOMER
Adam kept me filled in every so often of how much longer and he was very nice!
11/22/2016
MARY M. VERIFIED CUSTOMER
My visit was very fast.
And my car was washed .
Very happy with my visit.
11/22/2016
RUBEN P. VERIFIED CUSTOMER
Keep up the good work and continue providing the discount coupons.
11/21/2016
KEITH Y. VERIFIED CUSTOMER
Service technicians were able to diagnose the problem with my car in a expeditious manner.
11/20/2016
DENISE C. VERIFIED CUSTOMER
Adam worked very well with us very understanding
11/20/2016
ANDY Y. VERIFIED CUSTOMER
Service was great very timely,& a great wash job.
11/20/2016
KEVIN H. VERIFIED CUSTOMER
Love the fact that I don't hhave to wait long
11/20/2016
TIM F. VERIFIED CUSTOMER
Fast and friendly!
11/20/2016
MICHAEL P. VERIFIED CUSTOMER
jj was great to work with and was a pleasure to get my car serviced there
11/20/2016
MELISSA M. VERIFIED CUSTOMER
Every time we bring our cars to Chino Hills Ford JJ takes excellent care of us. We appreciate his humor and exemplary customer service.
11/20/2016
ALEX Y. VERIFIED CUSTOMER
nice and fast service , it fits i need .
11/19/2016
CARMEN R. VERIFIED CUSTOMER
Good job!!! !!!
11/19/2016
RACHEL S. VERIFIED CUSTOMER
Very personable and helpful.
11/19/2016
GRISELDA B. VERIFIED CUSTOMER
Service counter employee Johnny was very helpful and knowledgeable
11/18/2016
DAVID C. VERIFIED CUSTOMER
Taking car to Las Vegas dealer, Gaudin Ford, known issue with clutch, transmission and shuddering. Just had oil change, as Rep wanted upfront cash, and verified information given. I deal with service manager at Gaudin, as this has gone on for over a year. Was in town for a few days and needed to have it looked at, poor customer service experience.
11/18/2016
DON H. VERIFIED CUSTOMER
You offer friendly & fast service. Kudos to Chino Hills Ford ????
11/18/2016
MERCEDES G. VERIFIED CUSTOMER
Great service, curteous and professional.
11/18/2016
AARON T. VERIFIED CUSTOMER
Uneventful service visit, that's the way it should be.