Joshua did an excellent job taking care of our vehicle and got the job done as planned.
9/9/2016
ERIC W. VERIFIED CUSTOMER
I bought my first ford in 1992 and I have to say the Service Advisor (Adam Swain) is probably the most professional and courteous person I have ever dealt with in 24 years. It should be noted that I have always been happy with my Service Advisors in the past. He appears to be very knowledgeable of my vehicle and any services it may need.
9/9/2016
RICHARD B. VERIFIED CUSTOMER
Josh was very helpful and curttious , he seems to be an excellent employee..
Adam was also very curttious nice also.
Your shuttle driver was also very polite, they were all a pleasure to deal with...????????. Ric Beeson
9/9/2016
REBECCA M. VERIFIED CUSTOMER
JJ was able to get my truck back faster then expected. Was on the phone with us and gave us up to date information.
9/8/2016
WILLIAM S. VERIFIED CUSTOMER
Fast ans courteous.
9/8/2016
SOMMER N. VERIFIED CUSTOMER
Excellent customer service
9/8/2016
ROBERT C. VERIFIED CUSTOMER
you guys are awsome
9/8/2016
CRISTIAN M. VERIFIED CUSTOMER
He always kept me well informed. That's important when dealing with someone's vehicle.
9/8/2016
SHANE W. VERIFIED CUSTOMER
????? give star service thanks again
9/7/2016
RANDY P. VERIFIED CUSTOMER
Sloppy work. Oil dripped on radiator, engine cover and lower skid pan and not wiped. Oil dripped on my driveway. Tire air pressure was not checked. Seems like a rush oil change and air filter change only. I doubt that other "so claimed and check marked" checklist inspections were even performed.
9/7/2016
DAVID D. VERIFIED CUSTOMER
Fast friendly out ahead of schedule by 3.5 hours
9/7/2016
RITA B. VERIFIED CUSTOMER
Adam was a wonderful agent he went above and beyond to help me with my problem. Good service as usual with Chino Forg
9/7/2016
MICHAEL C. VERIFIED CUSTOMER
First of all would like to mention I have spent $70,000 in the last for years I spent $70,000 buying Ford vehicles my airbag light is always on on my Ford Focus I took it in they said they cannot replicate the issue which was funny to me because that thing is always on so I had to go out of my way once again pick up the car drive it and Walla the airbag light came on to get in again couple days later supposedly they fixed it but the airbag light is still on
9/7/2016
PATRICK S. VERIFIED CUSTOMER
Twice tired where suppose to be rotated and weren't
Both times I had my oil change I was in a hurry to leave and forgot to check, unfortunately I just assumed they were done
9/7/2016
JANICE J. VERIFIED CUSTOMER
The service was performed in a timely manneresponse and the staff was friendly. My one complaint would be that no one has told me about Owner Advantage Rewards and I have had several repairs performed. I stumbled across the program when I was researching services. I would think this is something that you would encourage. These type of programs are what will keep someone coming back to your facility for service. I am enrolled in it but didn't realize it. I have money in the account that I could have applied to my service today. Looks like there needs to be some more training.
Sincerely,
Mr. Jacobus
9/7/2016
JACOB B. VERIFIED CUSTOMER
He was easygoing and seemed to know his audience.
9/5/2016
CHARLES N. VERIFIED CUSTOMER
Thanks, for being honest, I left some things in my truck I shouldn't have and it was still there when I picked it up. Agin Thanks Chuck Neault
9/5/2016
CHRIS M. VERIFIED CUSTOMER
Adam was awesome, very personable and took care of me. Great representation of customer service. Service was quick, changed my throttle body in like 45 min. Keep up the good work ????
9/4/2016
SHELLY V. VERIFIED CUSTOMER
The technician was wonderful. The shuttle got me to the bus station in plenty of time and my car was done as promised. Thank you for another great experience!