Adrian was awesome! Give him a raise! Will keep coming back because of him!!!
10/25/2023
Nancy H. VERIFIED CUSTOMER
Al is always helpful, knowledgeable and professional
10/24/2023
Calvin H. VERIFIED CUSTOMER
Had our Honda Pilot in for some major service work. Andree made getting the appointment easy, helped insure the work was completed timely and properly, and kept me notified of progress.
10/24/2023
Theresa F. VERIFIED CUSTOMER
I requested a wash but came out to a dirty car. Additionally the wash was detailed on my report. We also witnessed the service department hand over the wrong keys to a customer. Thankfully the customer realized and handed over the extra keys she was given. In our report we were given an extra page with someone else’s information. Overall the experience has me wondering if I need to find a new Honda dealership to service my car.
10/24/2023
Stephanie C. VERIFIED CUSTOMER
My daughter had routine maintenance on her CRV about 5 weeks ago. She immediately smelled exhaust fumes inside the CRV. She made an appointment with Germain Honda and it was discovered the CRV had an oil leak due to a broken part during the routine maintenance. The CRV was repaired at no cost. Alfredo provided excellent service. Thank you
10/24/2023
Mark K. VERIFIED CUSTOMER
Keep up the good work!
10/24/2023
Jessica E. VERIFIED CUSTOMER
Thanks for getting us in on a moments notice and taking good care of us. We appreciate all you do!
10/24/2023
Kayla H. VERIFIED CUSTOMER
Straight to the point and honest. I appreciate the candor.
10/24/2023
Janet B. VERIFIED CUSTOMER
Pressed the wrong button! Yes I was satisfied!
10/23/2023
Viergela C. VERIFIED CUSTOMER
I waited for my service. I was told it would take 2-2.5 hours. At the 3 hour mark I went up to the desk and found out my car had been ready. The rep lied and said he called me. I had my phone out and did not receive anything until 5 minutes after I left that my car was ready for payment. He then apologized and said he will give me $50 off but only gave me $25 off because he added a big $25 charge for something that was not on my inventory. I also do not get the breakdown list of the different systems and of what passes and failed and what’s recommended. I have been coming here since 2016 and never ever had such an horrible experience. I did not see any familiar faces there so I don’t know what’s going on at this location.
10/22/2023
Leonardo G. VERIFIED CUSTOMER
Alfredo explica muy bien lo que el carro necesita, es muy profesional.
10/22/2023
Jim G. VERIFIED CUSTOMER
Did not go over the line items details prior to work. I was not able to fully understand the entire scope of work.
10/21/2023
Janice R. VERIFIED CUSTOMER
I appreciated having a thorough discussion and having my questions answered by Al.
10/21/2023
Tyrone H. VERIFIED CUSTOMER
Nathan did a great job as always!
10/21/2023
Kathryn K. VERIFIED CUSTOMER
Victor made sure my car service accommodated my personal needs.
10/19/2023
Trina J. VERIFIED CUSTOMER
Andre is professional and I felt like he was honest & upfront with repairs/maintenance. Will always ask for him when visiting dealership.
10/19/2023
Timothy K. VERIFIED CUSTOMER
Great and very helpful
10/18/2023
Thea A. VERIFIED CUSTOMER
Levi did a great job taking care of my needs and repairs were completed in a timely manner.
10/18/2023
Bobby O. VERIFIED CUSTOMER
Outstanding as usual. Andrew Khaziran was outstanding as usual. Took care of everything and kept me informed. Had me in and out in no time.