Andree was extremely helpful and accommodating. He made sure I received the service I needed and I'm grateful for his assistance. He didn't care that I arrived late in the evening. He still provided the utmost best customer service. He deserves to be recognized for his attention to great service.
10/21/2022
Richard B. VERIFIED CUSTOMER
Ok
10/21/2022
Donna E. VERIFIED CUSTOMER
Perfect care.
10/21/2022
Craig J. VERIFIED CUSTOMER
Nathan **** offered exceptional service and timely calls. We live in Kansas and my son attends OUAZ in Surprise. It is so nice to have a dealership nineteen hours away that can take care of our 16 Accord. This is our second visit since he has been going to college in AZ and I would recommend this dealership to anyone wanting first class service.
Craig J
10/20/2022
Bob S. VERIFIED CUSTOMER
Al is a great guy to work with.
10/20/2022
Pamela A. VERIFIED CUSTOMER
I was told it would take 3 hours and was done really early thank you I appreciate you
10/20/2022
David . VERIFIED CUSTOMER
Well done! Could have done a courtesy car wash?
10/19/2022
Dave K. VERIFIED CUSTOMER
Mike is great. Always a pleasure to work with
10/19/2022
Lukas M. VERIFIED CUSTOMER
Amazing service! Made me feel comfortable with a usually frustrating situation. Very knowledgeable and approachable.
10/19/2022
Mary E. VERIFIED CUSTOMER
Had a windshield replaced and it was so easy. Everyone at Germain Honda is top class.
The windshield company was great also.
10/19/2022
Kevan S. VERIFIED CUSTOMER
Mike and his team were professional from start to finish. My tire pressure sensors alerted me to an issue and his team diagnosed the situation on the spot and deemed that my right tire was beyond repair and that I needed immediate assistance. He sourced the tire within the dealership and saw to it that the fix action be expedited. I’m grateful for Mike and his team as the Honda Pilot my family and I have is all we’ve got for a vehicle.
10/19/2022
John H. VERIFIED CUSTOMER
Great!
10/19/2022
Ron C. VERIFIED CUSTOMER
Levi Sainz was very helpful recommending the services I needed
10/19/2022
Robert S. VERIFIED CUSTOMER
Al was great and explained everything throughout the service.
10/18/2022
Barry G. VERIFIED CUSTOMER
Previous customer data not carried into the new database after the company buyout prevented the web-based appointment from recognizing me, leading to a poor customer experience. Even after re-entering my info on the appointment scheduling page, nothing other than my name appeared on the service tech’s screen, causing me to be asked for my info yet another time, leading to an even worse customer experience.
10/18/2022
Alejandra F. VERIFIED CUSTOMER
Incredible amazing customer experience
10/18/2022
Lee P. VERIFIED CUSTOMER
I had my car at the service area prior to my 10 AM appointment time. I had to call at 4:00 PM to ask when my car would be ready. At 5:00 PM my car was ready for pickup but not all requested service items had been completed.
10/18/2022
Jodie H. VERIFIED CUSTOMER
Alfredo was a pleasure to work with once again. Was sorry to hear that Honda doesn’t follow suite with other dealerships that use a VIN to track the maintenance and history of a vehicle. It would certainly make things easier and more streamline for both the consumer and the dealership.