I have been using Honda for quite some time and Al has been a great service advisor. However it feels like Honda cannot manage expectorations anymore either due to lack of staff over over-committing their appts. The wait time for a scheduled oil change should not take 3 hours. Also, the sheer cost and lack of parts has me tossing the idea of getting rid of my Honda completely and choosing another brand. The part cost of Honda alone and cost of ownership will have me move probably move back to Toyota.
10/4/2022
Robert J. VERIFIED CUSTOMER
Good job and friendly
10/4/2022
April J. VERIFIED CUSTOMER
Andre is helpful and explained everything that needed to be done to my vehicle. I am pleased with his customer service. Thank you!
10/4/2022
Angela T. VERIFIED CUSTOMER
Great service, communication was effective, got my windshield replaced and oil changed without problems. Would have preferred to be able to drop my vehicle off the night before service, but gates were closed. Otherwise very satisfied.
10/4/2022
George E. VERIFIED CUSTOMER
You guys are great
Thank You
10/4/2022
Betty H. VERIFIED CUSTOMER
Great job and great service. Thank you.
10/4/2022
Lidia B. VERIFIED CUSTOMER
Levi, takes his time to explain what our vehicles needs are. We appreciate his advice and communication ways.
Nathan has always been top notch. He's a great asset to your service team.
10/2/2022
Taufeeq B. VERIFIED CUSTOMER
Levi offered one of the better experiences that we’ve had at Honda. He was sure to call me and keep me updated on the progress even after the car was picked up on things that he had to look into after our maintenance. He was extremely courteous and he has made being a Honda owner that much more enjoyable I just can’t thank him enough and we will continue to bring our vehicle back to Germain Honda.
10/2/2022
Kimi F. VERIFIED CUSTOMER
Great service!
10/2/2022
Scott H. VERIFIED CUSTOMER
We always enjoy working with Alfredo. He explains everything clearly and is friendly and easy-going.
10/2/2022
Mario A. VERIFIED CUSTOMER
Nathan was great and very helpful. Even for a boring recall.
Will come here again. Thank you
10/1/2022
Raymond H. VERIFIED CUSTOMER
Very happy with both the sales and service
10/1/2022
Charles K. VERIFIED CUSTOMER
He was very friendly and hounest.never pushed to sale us service.