Service was good, the flat charging station has never worked, even when replaced.
9/19/2022
Violet G. VERIFIED CUSTOMER
The problem is still being worked on. I paid for a diagnostic service which found the wrong front windshield was replaced by the dealership.
9/18/2022
Kristin H. VERIFIED CUSTOMER
Service manager was great!!
9/18/2022
Michael H. VERIFIED CUSTOMER
NA
9/18/2022
Denzil Q. VERIFIED CUSTOMER
Levi is a true professional. He is the reason I come to Germain. Go Buckeyes.
9/18/2022
Joyce S. VERIFIED CUSTOMER
Excellent service
9/18/2022
Gisela G. VERIFIED CUSTOMER
I like how Levi, explains everything to me!
9/18/2022
Virgina H. VERIFIED CUSTOMER
It is still not idling down when you come to a stop. I am also not noticing it lock itself when I get out and move away from the car. Will watch it more closely over this weekend.
9/18/2022
June U. VERIFIED CUSTOMER
Nathan provided great customer service.
I was disappointed with how the front windshield looked after
the Complimentary car show.
June U
9/18/2022
Deb K. VERIFIED CUSTOMER
Best in Service.
9/18/2022
Pamela C. VERIFIED CUSTOMER
Levi went above and beyond to make sure my experience was above satisfactory. Thank you so much Levi.
Pam
9/17/2022
Dan R. VERIFIED CUSTOMER
Very pleasant experience. Seemed knowledgeable and direct.
9/17/2022
Tracy H. VERIFIED CUSTOMER
Mike takes care of my car and informs me of things wrong with my car.
9/17/2022
Lisa P. VERIFIED CUSTOMER
Nathan is great and very nice. You can tell he likes his job.
9/17/2022
Judy K. VERIFIED CUSTOMER
Alfredo is always informative and professional when explaining what my CR V needs.
9/17/2022
Karen P. VERIFIED CUSTOMER
All went well in a very timely matter. Levi was great.
9/17/2022
Ashlee V. VERIFIED CUSTOMER
Overall the experience at surprise Honda was the worse we have ever had. We have been faithful Honda owners for years. Nathan wasn’t friendly seemed to be annoyed and overall just wasn’t the customer service we are used to having.
I will say the only positive thing from our over 2hr wait was the salesmen Ladarl Washington was amazing! He was so friendly helped us out and when we were unsure of the lack of info that we got from Nathan, Ladarl came and made sure we were taken care of. Overall Ladarl made the experience better but we will not be back to this location.