1st experience with the service dept. Fully satisfied with my service. I hope this continues, because a Dealership is only as good as their service department. Looking good so far.
9/16/2022
David E. VERIFIED CUSTOMER
Could not pay your computer system was broke left my credit card number with manager so then charge twice
9/16/2022
Jerry G. VERIFIED CUSTOMER
Always happy with the Levi and the service received.
9/16/2022
Paul B. VERIFIED CUSTOMER
No problem encountered
9/16/2022
Debbie P. VERIFIED CUSTOMER
Professional and explained my options
9/16/2022
Robin O. VERIFIED CUSTOMER
I was really pleased that I got to talk to David **** about my choice to continue using Germain Surprise instead of switching back to Arrowhead Honda which is closer to where I live now. And I was really pleased that David had Steve B. Work me in for an oil change, tire rotation, and a transmission service this afternoon even though I did not have an appointment. I also really appreciated Steve having the guys clean all the crumbs out of my car so that it no longer looks like “the trash mobile”. My former husband accused me of having when we were still married so 20 something years ago. Nice “spit and polish” for the dashboard and interior. Thanks!
9/15/2022
Srinivas M. VERIFIED CUSTOMER
Andrew was friendly , quick to respond
9/15/2022
Dennis H. VERIFIED CUSTOMER
Andre was great. He kept me updated every step of the way. He gave me a breakdown of the needed repairs based on my high mileage.
9/15/2022
John T. VERIFIED CUSTOMER
Andre gains my my confidence in his experience and knowledge. He makes the service experience feel like your doing business with a small town dealership that takes care of their customers in a way that is missing from large dealerships.
9/15/2022
Lauren C. VERIFIED CUSTOMER
André was great! Very quick service, helped me out with a few extra things I needed for my car. Made taking my car in a simple and easy task
9/15/2022
Abimael H. VERIFIED CUSTOMER
Always a professional. Always satisfied and the service time is always fast!
9/15/2022
Samuel V. VERIFIED CUSTOMER
Nathan was great. Friendly and communicated well.
9/15/2022
Brian E. VERIFIED CUSTOMER
Honestly there were three service men at their desks. No one acknowledged my existence. A young man tried to get help for me. Each one said they were to busy. Finally one gave in and helped me. Not very impressed with the service department. A simple “Hello, how can I help you” goes a long way. Just bought two cars from Germain, but will probably go to another dealer in the future for service.
9/14/2022
Lowell D. VERIFIED CUSTOMER
Always pleasant and helpful. Takes the time to listen.
9/14/2022
Michelle R. VERIFIED CUSTOMER
Nathan was very helpful and kept me informed of what was going on with my vehicle. He’s always taken great care of me every time I bring my car or truck in. Thank you so much Nathan!
9/14/2022
Brenda F. VERIFIED CUSTOMER
Nathan was great. Just wish my part was in to get fixed but he was very informative about reaching out when part is in.
9/14/2022
Morakod A. VERIFIED CUSTOMER
Excellent service finished on time as promised.
9/14/2022
Elliott B. VERIFIED CUSTOMER
Steve did great. Appreciate the straightforward help and honesty. Great service.