Terrific customer service.always .
whoever does the hiring for your
dealership has dercenment and wisdom
Mike our service advisor
reminds us of our own family.
Receptionist was a solid kind gentle
young Lady . professional.accurate.
and your mechanics can't be beat .
Your employees are a team .a family .
they really do care about the customer
being first .and being satisfied.
Thank you sincerely .John & Karin Bretz
9/1/2022
Judith M. VERIFIED CUSTOMER
Thanks for the prompt service! I was in and out in an hour!
9/1/2022
Merrill M. VERIFIED CUSTOMER
Levi was terrific. I will put my trust in him for future maintenance on my Honda CR-V
9/1/2022
Bill K. VERIFIED CUSTOMER
Another great job by Al. Friendly trustworthy updated advice as always. Al has always been there for me and I depend on him unconditionally! Thanks.
9/1/2022
Tyler H. VERIFIED CUSTOMER
Brought my car in to have head unit looked at. I was called and told they had no issue with it and was probably user error. When I arrived they couldn’t get it working with their device or mine. Other than that all was good
9/1/2022
Joe U. VERIFIED CUSTOMER
Levi is extremely helpful in helping me get my automobile repaired. I will use him again.
8/31/2022
William W. VERIFIED CUSTOMER
Thanks
8/31/2022
Adrien A. VERIFIED CUSTOMER
Best service In surprise. Thank you for being our neighbor Honda dealership.
8/31/2022
Joeseph M. VERIFIED CUSTOMER
Great service. Nathan always take great care of me. Outstanding service person. Thanks ????
8/31/2022
David G. VERIFIED CUSTOMER
Andre is great to work with. The work was done in excellent time. Car was returned to me in great shape, ready for many miles.
8/30/2022
Carl E. VERIFIED CUSTOMER
They weren’t able to service the car as it needed to go to a glass shop so I was able to take it home with no charge.
8/30/2022
Stacye T. VERIFIED CUSTOMER
Nathan is very professional and helpful!
8/30/2022
Carol S. VERIFIED CUSTOMER
Received great service in a timely manner!
8/30/2022
Lois O. VERIFIED CUSTOMER
Oil change and tire rotation and the tires didn’t get rotated as they had been marked and were still in the same position
Arrowhead Honda forgot to put two screws back in last time behind glove box not sure if done as the glovebox didn’t appear to have been taken out as I asked Steve if they could put in and he said yes
Steve assured me they did - won’t know unless I have another place check it out
Steve said they found my right rear tire to have a nail in sidewall and was irreparable and was going to charge 250$ but didn’t have tire in stock
I went to discount tire to get their opinion and get a new tire if need be
They said it was a small nail and could be fixed
I called Steve and told him that discount could fix it
He explained that Honda has higher standards
Well discount told me that if it’s in the sidewall like Steve said it can’t be fixed and they too would say it was irreparable
I do not believe Steve and the tech have been honest with me and very very disappointed that it appears I was going to get ripped off in buying a new tire and tires definitely not rotated
Hopefully a new oil filter was installed as I don’t feel Germaine Honda is trustworthy
8/29/2022
Courtney S. VERIFIED CUSTOMER
Alfredo is great always so helpful and knowledgeable. He is the reason I keep coming back. Thank you Alfredo.
8/28/2022
David M. VERIFIED CUSTOMER
Al was great
8/28/2022
Germaine S. VERIFIED CUSTOMER
Alfredo is the best service advisor I ever had I can’t say how much I appreciate his understanding and great service he’s a keeper
8/28/2022
Gloria F. VERIFIED CUSTOMER
Good and friendly service.
8/28/2022
Bob M. VERIFIED CUSTOMER
Everything was done and when expected, although I have to talk to Levi about quoted price next week