Unreturned phone calls are a major irritant for us. 6 times we called and 0 response until the 7th. Yes you may have been left shorthanded, but that's why you get the big bucks to handle phone inquiries. We accepted the apology just keep this experience in mind and don't repeat it.
10/13/2023
Nan S. VERIFIED CUSTOMER
I didn’t realize that I also had a recall which was quite lengthy. Nathan arraigned for a ride to my home, which was very helpful. The service was completed as promised. I was very happy at the end of the day. Thank you!
10/13/2023
Virginia C. VERIFIED CUSTOMER
Victor was very pleasant to work with. No high pressure. He's a good people person.
10/13/2023
Stephen W. VERIFIED CUSTOMER
Andre was very helpful through the process. I would glad to work with
Shim again when he need arises.
10/13/2023
Karen L. VERIFIED CUSTOMER
I have a 2024 HRV. It seemed sluggish with only 4500 miles on it. I wondered why. After my oil change, the car has more pep. Not sure what the issue was but I'm greatful my car has more get up and go.
10/12/2023
Daniel G. VERIFIED CUSTOMER
Wonderful dealership. All associates are very professional and extremely helpful and kind.
10/12/2023
Peter G. VERIFIED CUSTOMER
Victor was courteous and knowledgeable
he is the best service manager I have ever had.
10/12/2023
Maria G. VERIFIED CUSTOMER
Very pleased with the service.
Thanks Victor Morales.
10/12/2023
Marianne H. VERIFIED CUSTOMER
Andre listened to the issues we were dealing with on our Honda. He went with me to observe what I had discussed with him. He explained completely what was going to be done in our service.
10/12/2023
Cheryl V. VERIFIED CUSTOMER
Excellent service with Andre.
10/12/2023
Frank P. VERIFIED CUSTOMER
I was going to let it go, but now that you asked the question, maybe I should give Mr. Morales the benefit of the doubt, that he lied to me, or as it may be the case, service, the apartment lied to him. Him. Case I am not happy. Probably will not take my car back to your dealership again
10/12/2023
Amy S. VERIFIED CUSTOMER
Victor was hands on and very personable. He made what is usually a stressful experience a great one. Thank you!
10/12/2023
Vicki R. VERIFIED CUSTOMER
Although there was some unexpected repair needed. I was very satisfied how Victor handle letting me know and explaining the importance of these repair without me feeling pressured at all. The whole team were great as usual.
10/11/2023
David Z. VERIFIED CUSTOMER
Very satisfied with Alfredo. I can see a long relationship with Germain Honda service department. Very nice people.
10/11/2023
Mike T. VERIFIED CUSTOMER
Nathan is a very knowledgeable and personable Service Adviser that will keep me returning to Germain for future upkeep of our Odyssey & CRV.
10/11/2023
William W. VERIFIED CUSTOMER
10+ in all customer service categories
10/11/2023
Mary S. VERIFIED CUSTOMER
Levi was not there but the gentleman who assisted me did a good job
10/11/2023
Robert G. VERIFIED CUSTOMER
Thank you for a job well done. It was a pleasure to do business with you.
10/11/2023
Allyson R. VERIFIED CUSTOMER
I never have any problems with Nathan. He’s always understanding.