My daughter was very shaken up after her oil change visit. The customer service at Germain Honda of surprise needs work. Getting told straight to her face that her car either needs $4k in repairs or that she needs to get a new car were very harsh word choices and also being told to “talk to your parents about this because your car is unsafe to drive.” Victor could have chosen different word choices to use with a teenager discussing their vehicle. We have been to different places in the past to get oil changed and have never had a list quite this extensive as this one.
8/31/2023
Carisa S. VERIFIED CUSTOMER
Give Alfredo a promotion or raise. He’s an excellent ambassador for Germain Honda!
8/31/2023
Joe H. VERIFIED CUSTOMER
Hi - Alfredo was excellent. This was my first visit to this dealership as I am new to the area and I have 2 Hondas and an Acura. I prefer to have my vehicles serviced at the dealership, so I considered this visit an “audition” for potential future visits. I feel the work was done well at a fair price and I didn’t feel that there was any pressure from Alfredo. He was professional, courteous and helpful. I would like to work with Alfredo for my future service needs. Thanks - Joe H
8/31/2023
Brad P. VERIFIED CUSTOMER
I trust Germain Honda but I did not get the tire page in my receipt package. I’m driving to San Diego on Friday and want to know my tires are safe.
8/31/2023
Rob S. VERIFIED CUSTOMER
Victor was a pleasure to work with!
8/30/2023
Ron W. VERIFIED CUSTOMER
Prompt and excellent service
8/30/2023
Catherine B. VERIFIED CUSTOMER
A great service rep,!
8/30/2023
Mary P. VERIFIED CUSTOMER
Quick & easy process
8/30/2023
Patricia B. VERIFIED CUSTOMER
Mr. Morales was very helpful in every way also very courteous as this was my first time with a Honda and working with your dealership. I was very pleased with my whole experience. I will be back for further services as needed.
8/30/2023
Kathryn W. VERIFIED CUSTOMER
I am AlWAYS please with your service department! Al Bustamante is the best!
8/30/2023
Lupe R. VERIFIED CUSTOMER
I appreciate the quality work and professionalism.
8/30/2023
Patrick F. VERIFIED CUSTOMER
Everyone knew what they were doing. I felt very respected
8/29/2023
Jose L. VERIFIED CUSTOMER
Victor was awesome, very helpful and super easy to talk to. I will never have concerns if Victor is helping me out.
8/29/2023
Jazzlyn L. VERIFIED CUSTOMER
Great service
8/29/2023
Michael B. VERIFIED CUSTOMER
Nathan has done a great job helping me with the recall on my vehicle and keeping me in the loop every step of the way